Cayman Beckham
Chicago
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
Chicago
12.2024 - 11.2025
- Established strong working relationships with physicians, nurses, and other healthcare staff to facilitate patient care needs.
- Demonstrated high-level customer service and communication skills while managing patient access services in a busy healthcare environment.
- Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements.
- Assisted in the completion of various administrative tasks such as filing, scanning, faxing documents.
- Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations
- Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary
- Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards
- Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information
Inside Sales Representative
Stericycle
Chicago
09.2023 - 12.2024
- Received inbound calls and mostly made outbound sales calls (100+ calls per day) to perspective and existing customers to sell Stericycle's services and products.
- Oversaw the market expansion and generated 200+ new clients, valuing more than 100K of additional revenue annually.
- Maintained a constant high product knowledge degree on all shredding services and products while staying on top of continuous industry trends.
- Built a pipeline of potential future business through prospecting via marketing campaigns and other sources.
- Research prospects and calls via CRM tool to determine engagement status and territory assignment.
- Utilized internet and other resources to understand client's industry and business needs.
Sales Representative Intern
CDW
Chicago
06.2023 - 08.2023
- Took part in training sessions, workshops, and learning opportunities offered by the company to enhance my own sales skills and knowledge.
- Shadowed experienced sales representatives to learn best practices, sales techniques, and effective communication skills.
- Organized sales meetings and presentations, taking notes and learning from experienced sales representatives to understand the sales process.
Leasing Consultant
Yugo
Champaign
06.2021 - 06.2023
- Greet prospective clients, conduct property tours, and use product knowledge to showcase features and benefits.
- Designed and deployed mass email communications for leads and renewing residents.
- Ensure compliance with fair housing laws and other state and federal regulations.
- Assist with processing rental applications.
- Assist with processing maintenance request.
- Prepared and submitted applications for approval and ensure readiness of apartments for move-in.
Education
Health Administration
University of Illinois At Urbana-Champaign
Skills
- Microsoft Office
- Healthcare software
- Payment processing
- Project development
- CRM software
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
12.2024 - 11.2025
Inside Sales Representative
Stericycle
09.2023 - 12.2024
Sales Representative Intern
CDW
06.2023 - 08.2023
Leasing Consultant
Yugo
06.2021 - 06.2023
Health Administration
University of Illinois At Urbana-Champaign