Cathy Baskin
Aurora
Summary
Dynamic office coordinator with a proven track record in streamlining operations and enhancing customer satisfaction. Skilled in managing patient scheduling, maintaining inventory, and implementing efficient communication practices to support team productivity.
Overview
25
25
years of professional experience
Work History
Office Coordinator
SRS Distribution
McKinney
05.2024 - 04.2026
- Streamlined daily office operations to support staff and boost productivity.
- Managed office supplies inventory, ensuring timely procurement to support daily operations.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Implemented filing systems to ensure easy access to documents and records.
- Processed invoices and accurately coded documents following company procedure standards, facilitating smooth financial operations.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Tracked payments due from clients and initiated prompt follow-up on past due accounts to maintain cash flow.
Medical Reception
Duly Health and Care
Naperville
01.2023 - 05.2024
- Welcomed patients upon arrival at the clinic.
- Streamlined patient check-in and check-out processes, reducing wait times and enhancing patient satisfaction.
- Managed patient scheduling, optimizing appointment availability and reducing gaps in service.
- Verified insurance information to ensure accurate billing and coverage.
- Oversaw patient referrals, ensuring timely care transitions and continuity of service.
- Coordinated scheduling for on-site surgeries to optimize resource use.
- Handled high-traffic inbound and outbound calls, maintaining professionalism.
- Addressed patient inquiries via MyChart to enhance communication.
- Utilized Epic software to improve patient management workflows.
Purchasing Assistant
Aqua-Gon Inc.
Naperville
01.2005 - 01.2023
- Managed and monitored inventory to ensure timely availability of products
- Facilitated purchase orders to maintain optimal inventory levels.
- Coordinated freight shipments to ensure timely delivery of products.
- Oversaw office supply negotiations to secure favorable terms and pricing
- Enhanced vendor/customer service relationships to foster collaboration and improve communication
- Strengthened sales and customer satisfaction with special order management
Customer Service Clerk
National Seating & Mobility
Naperville
01.2004 - 01.2005
- Managed front desk operations, including greeting visitors and answering phone calls.
- Directed and monitored weekly reports to track customer service metrics and team performance
- Obtained medical documentation from therapists, physicians, and hospitals to facilitate timely processing of customer needs
- Oversaw insurance and funding approvals for customer equipment to ensure access to necessary resources
- Organized and updated customer files to ensure accurate record-keeping.
Data Entry Clerk
Royal & Sun Alliance
Naperville
01.2003 - 01.2004
- Streamlined document retrieval by managing filing processes for major case unit.
- Recorded journal payments in financial system, ensuring accuracy and up-to-date financial records.
- Maintained compliance by updating W9s for the company.
Call Handler
Nicor Gas
Naperville
01.2001 - 01.2003
- Strengthened communication and increased customer satisfaction through effective resolution of inquiries
- Answered and routed phone calls to the correct staff members
- Streamlined office processes to improve response times and service delivery
- Ensured timely delivery of mail to facilitate prompt communication among staff
Education
Some College (No Degree) - Education
Wilbur Wright Junior College
Chicago, ILSkills
- Office management
- Scheduling coordination
- Document organization
- Supply chain coordination
- Inventory management
- Customer relationship management
- Customer service
- Report generation
- File organization
- Attention to detail
- Time management
- Maintenance scheduling
- Mail handling
- Office equipment maintenance
- Problem solving
- Conflict resolution
- Effective communication
- Financial record keeping
Timeline
Office Coordinator
SRS Distribution
05.2024 - 04.2026
Medical Reception
Duly Health and Care
01.2023 - 05.2024
Purchasing Assistant
Aqua-Gon Inc.
01.2005 - 01.2023
Customer Service Clerk
National Seating & Mobility
01.2004 - 01.2005
Data Entry Clerk
Royal & Sun Alliance
01.2003 - 01.2004
Call Handler
Nicor Gas
01.2001 - 01.2003
Some College (No Degree) - Education
Wilbur Wright Junior College