CATHERINE Rice
Oak Lawn
Summary
Dynamic Customer Service Supervisor at Bedford Motor Service LLC, adept at problem-solving and enhancing service excellence. Successfully resolved customer inquiries, leading to improved satisfaction levels. Skilled in time management and organization, I maintained accurate records to support operational efficiency and fostered collaboration among team members to elevate service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Bedford Motor Service LLC / Ryder
08.2015 - Current
- Assisted team members in resolving customer inquiries and issues promptly.
- Learned company policies and procedures to support effective customer service operations.
- Maintained accurate records of customer interactions for future reference and analysis.
- Collaborated with colleagues to enhance service delivery and improve customer satisfaction levels.
Education
Associate of Applied Science - Business Administration
Fox College
Oak Lawn, IL05-2016
Skills
- Problem-solving
- Time management
- Service excellence
- Multitasking and organization
Accomplishments
July 2024 - Project lead new EDI integration software - TMW / SCOS - Transportation Operating System
Certification
Microsoft Office - Certificate of Completion (2015)
Languages
English
Full Professional
Timeline
Customer Service Supervisor
Bedford Motor Service LLC / Ryder
08.2015 - Current
Associate of Applied Science - Business Administration
Fox College
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