Talented, enthusiastic, hard-working real estate professional with excellent industry experience seeking a management role within a progressive and forward-thinking organization.
Overview
7
7
years of professional experience
Work History
Resident Services Manager
Peak Properties
2023.07 - Current
Managed 55 buildings, 1248 units, and 2 employees
Collected and maintained careful records of rental payments and payment dates.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Ensured smooth transition after takeover from Local by Laramar
Property Manager
Quadrel Realty Group
2022.09 - 2023.07
Responsible for 19 buildings, 567 units, and 5 staff members
Monitored and coordinated the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
Handled tenant complaints promptly and appropriately, calling in maintenance and other support services
Followed up on delinquent tenants and coordinated collection procedures to minimize delinquency
Property Manager
Forth Group Property Management
2022.01 - 2022.09
Property Manager for 8 associations, 346 units, and 10 staff members
Responsible for communicating effectively and in a timely manner with homeowners, the Board of Directors, and staff through various channels about projects regarding issues, concerns, and complaints
Inspect common areas to maintain curb appeal, identify repair items, and monitor the work of vendors
Conducted Board meetings and prepare documents and resources for the Board of Directors
Review monthly financial statements and explain any budget variances to the board
Assistant Property Manager
Hales Property Management
2021.08 - 2022.01
Responsible for 24 associations
Advise Board adherence to Illinois Condominium Law; communicate and enforce Board decisions
Responsible for vendor communications regarding contract agreements, negotiation, renewals, scheduling, billing, and COI requirements
Resolved conflicts and legal issues between tenants
Property Manager
Newcastle Limited/ Reside
2019.07 - 2020.12
Strong administrative and problem-solving skills in supporting teams and residents for 4 staff members at 2 properties/187 Units
Maintained 95% or higher occupancy
Update and review the applicant-tracking system promptly to minimize delays in the approval process
Maintained minimal and often 0% delinquency
Developed, reviewed, and submitted property operating and capital budgets
Property Manager
Group Fox
2017.02 - 2019.07
Managed Class A Property 1 building/285 units as Assistant Property Manager and promoted to Property Manager within 1 year
Set goals and motivated leasing to maintain 95% or higher occupancy
Coordinated maintenance and leasing staff team of 5 and their operations for 13 properties/400 Units
Interviewed and onboarded new hires ensuring training, ethics, and development of onsite employees
Respond and resolve tenant complaints promptly
Schedule resident functions and resident retention programs
Education
Bachelor of Science - Business Administration
University of North Carolina Wilmington
Skills
Certified Apartment Manager
Licensed Leasing Agent
Licensed Community Association Manager
MS Office Suite Programs
Yardi/CRM/Buildium/AppFolio
Teams/Skype/Zoom
Timeline
Resident Services Manager
Peak Properties
2023.07 - Current
Property Manager
Quadrel Realty Group
2022.09 - 2023.07
Property Manager
Forth Group Property Management
2022.01 - 2022.09
Assistant Property Manager
Hales Property Management
2021.08 - 2022.01
Property Manager
Newcastle Limited/ Reside
2019.07 - 2020.12
Property Manager
Group Fox
2017.02 - 2019.07
Bachelor of Science - Business Administration
University of North Carolina Wilmington
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