CATHERINE QUIRK
Chicago
Summary
Talented, enthusiastic, hard-working real estate professional with excellent industry experience seeking a management role within a progressive and forward-thinking organization.
Overview
7
7
years of professional experience
Work History
Resident Services Manager
Peak Properties
07.2023 - Current
- Managed 55 buildings, 1248 units, and 2 employees
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Ensured smooth transition after takeover from Local by Laramar
Property Manager
Quadrel Realty Group
09.2022 - 07.2023
- Responsible for 19 buildings, 567 units, and 5 staff members
- Monitored and coordinated the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Handled tenant complaints promptly and appropriately, calling in maintenance and other support services
- Followed up on delinquent tenants and coordinated collection procedures to minimize delinquency
Property Manager
Forth Group Property Management
01.2022 - 09.2022
- Property Manager for 8 associations, 346 units, and 10 staff members
- Responsible for communicating effectively and in a timely manner with homeowners, the Board of Directors, and staff through various channels about projects regarding issues, concerns, and complaints
- Inspect common areas to maintain curb appeal, identify repair items, and monitor the work of vendors
- Conducted Board meetings and prepare documents and resources for the Board of Directors
- Review monthly financial statements and explain any budget variances to the board
Assistant Property Manager
Hales Property Management
08.2021 - 01.2022
- Responsible for 24 associations
- Advise Board adherence to Illinois Condominium Law; communicate and enforce Board decisions
- Responsible for vendor communications regarding contract agreements, negotiation, renewals, scheduling, billing, and COI requirements
- Resolved conflicts and legal issues between tenants
Property Manager
Newcastle Limited/ Reside
07.2019 - 12.2020
- Strong administrative and problem-solving skills in supporting teams and residents for 4 staff members at 2 properties/187 Units
- Maintained 95% or higher occupancy
- Update and review the applicant-tracking system promptly to minimize delays in the approval process
- Maintained minimal and often 0% delinquency
- Developed, reviewed, and submitted property operating and capital budgets
Property Manager
Group Fox
02.2017 - 07.2019
- Managed Class A Property 1 building/285 units as Assistant Property Manager and promoted to Property Manager within 1 year
- Set goals and motivated leasing to maintain 95% or higher occupancy
- Coordinated maintenance and leasing staff team of 5 and their operations for 13 properties/400 Units
- Interviewed and onboarded new hires ensuring training, ethics, and development of onsite employees
- Respond and resolve tenant complaints promptly
- Schedule resident functions and resident retention programs
Education
Bachelor of Science - Business Administration
University of North Carolina Wilmington
Skills
- Certified Apartment Manager
- Licensed Leasing Agent
- Licensed Community Association Manager
- MS Office Suite Programs
- Yardi/CRM/Buildium/AppFolio
- Teams/Skype/Zoom
Timeline
Resident Services Manager
Peak Properties
07.2023 - Current
Property Manager
Quadrel Realty Group
09.2022 - 07.2023
Property Manager
Forth Group Property Management
01.2022 - 09.2022
Assistant Property Manager
Hales Property Management
08.2021 - 01.2022
Property Manager
Newcastle Limited/ Reside
07.2019 - 12.2020
Property Manager
Group Fox
02.2017 - 07.2019
Bachelor of Science - Business Administration
University of North Carolina Wilmington
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