Catherine Morrow
Rockford
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Consolidated Communications
Conroe
01.2024 - Current
- Assisted customers with inquiries and service issues via phone and online chat.
- Resolved billing concerns by reviewing account details and explaining charges.
- Guided customers through technical troubleshooting for internet and phone services.
warehouse associate
Napa auto parts
Rockford
07.2021 - 04.2024
- Picked parts for automobiles.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
Warehouse Associate
Amazon Warehouse
Rockford
12.2019 - 06.2020
- Printed t-shirts for amazon customers.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Packed goods for shipment in accordance with customer instructions.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Belt-picker
Frito-Lay
Beloit
03.2019 - 12.2019
- Inspected product quality prior to packing and shipping out orders.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
Assembly
Yanfeng Automotive
Rockford
07.2017 - 02.2019
- Assisted team members with complex assembly tasks as needed.
- Followed written instructions regarding product assembly processes.
- Monitored inventory levels of parts needed for assembly operations.
- Identify any defective parts before beginning assembly work.
- Assisted other workers with the assembly of components where needed.
- Performed necessary repairs on defective parts prior to assembly.
Call Center Representative
Vision Financial
Rockford
07.2015 - 06.2017
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
Bachelor of Science - Human Services
Rasmussen College - MN
Saint Cloud, MN 07.2024 - 12.2025
Associate of Science - Human Services
Rasmussen College-Minnesota
Minneapolis, MNHigh school diploma -
East High School
Rockford, ILSkills
- Communication skills
- Self-motivation
- Reliable
- Time management skills
- A positive attitude
- Problem solving skills
- Receptionist
- Inventory
- Pallet Jack
- Picking Packing
- Picking
- Order Puller
- Reach Truck
- Reach
- Cashier
- Forklift Operator
- Training
- Data Entry
- Cash Handling
- Computer Skills
- Excel
- Logistics
- RF Scanner
- Materials Handling
- Order Picker
- Warehouse Experience
- Microsoft Word
- Assembly
- Shipping & Receiving
- Machining
- Inventory Control
- Freight Experience
- English
- Merchandising
- Pricing
- Warehouse Distribution Experience
- Load & Unload
- Restaurant experience
- Food service
- Order fulfillment
- Guest services
- Hospitality
- Hotel experience
- Typing
- Customer service
- Presentation skills
- Patient service
- Medical terminology
- Google Docs
- Microsoft Publisher
- Microsoft Office
- Microsoft Access
- Microsoft Excel
- Forklift
- Warehouse distribution
- OSHA
- Picking & packing
- Microsoft Powerpoint
- Order Picking
- Assembly and production
Certification
- Forklift Certification
- Pallet Jack Certification
- Driver's License
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Bachelor of Science - Human Services
Rasmussen College - MN
07.2024 - 12.2025
Customer Service Representative
Consolidated Communications
01.2024 - Current
warehouse associate
Napa auto parts
07.2021 - 04.2024
Warehouse Associate
Amazon Warehouse
12.2019 - 06.2020
Belt-picker
Frito-Lay
03.2019 - 12.2019
Assembly
Yanfeng Automotive
07.2017 - 02.2019
Call Center Representative
Vision Financial
07.2015 - 06.2017
Associate of Science - Human Services
Rasmussen College-Minnesota
High school diploma -
East High School