Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Catherine Martinez

Cicero

Summary

Accomplished and certified Pharmacy Technician with over 5 years of experience in retail & community-based specialty pharmacy environments for a major national chain. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreen's Pharmacy
03.2020 - Current
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail & community specialty pharmacy environments.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Customer Service Associate

Walgreens
10.2018 - 03.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Truck Unloader

Ups Cach
01.2017 - 09.2017
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Used barcode scanners and other technology to track and document cargo information.
  • Coordinated with truck drivers and dispatchers to have cargo picked up on time and according to schedule.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Lifted and slid packages weighing up to 250 pounds on conveyor belts to transport items.
  • Worked with team members to move and load cargo properly and safely.
  • Trained team members to use proper loading and unloading techniques and comply with safety procedures.
  • Communicated with supervisors and other personnel to coordinate loading and unloading of goods.

Education

GED -

Morton College
Cicero, IL

Skills

  • Drug storage procedures
  • Advanced math skills
  • Pharmacy and customer records management
  • Insurance confirmation
  • Prescription labeling
  • Problem-solving skills
  • Pharmacist support
  • Drug security
  • Updating medication histories
  • Point of sale systems proficiency
  • Manual and automated medication dispensing
  • Pharmacy operations
  • Record keeping
  • Patient counseling
  • Inventory management
  • FDA and HIPAA compliance
  • Refill requests
  • Data entry
  • Billing and coding
  • Multitasking and organization
  • Workflow optimization
  • Verbal and written communication
  • Drug utilization review
  • Prescription verification
  • Regulatory compliance
  • Customer service
  • Quality assurance and control

Certification

  • Pharmacy Technician License (IDFPR)
  • CPhT - Certified Pharmacy Technician
  • American Red Cross Online BLS

Languages

English
Spanish

Timeline

Certified Pharmacy Technician

Walgreen's Pharmacy
03.2020 - Current

Customer Service Associate

Walgreens
10.2018 - 03.2020

Truck Unloader

Ups Cach
01.2017 - 09.2017

GED -

Morton College

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