Catherine Addari
Plainfield
Summary
Proven track record in enhancing customer satisfaction and streamlining transaction processes at JPMorgan Chase, showcasing expertise in cash management and exceptional customer service. Achieved significant improvements in client retention through analytical thinking and effective communication. Demonstrated ability in mentoring and risk management, embodying a blend of hard and soft skills critical for consumer banking success.
Overview
41
41
years of professional experience
Work History
Associate Banker Teller
JPMorgan Chase
06.2022 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Sales Associate
TJX Companies
10.2014 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Buyer
Henkel Adhesives
07.2000 - 09.2013
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
Buyer/Customer Service Representative
Mayfair Molded Products
08.1984 - 07.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Logistics of Material Management
William Rainey Harper College
Palatine, ILHigh School Diploma -
Josephinum
Chicago, IL05-1982
Skills
- Cash management
- Customer service
- Teller experience
- Analytical thinking
- Teller support
- Consumer banking
- Opening and closing procedures
- Dual control vaults
Timeline
Associate Banker Teller
JPMorgan Chase
06.2022 - Current
Sales Associate
TJX Companies
10.2014 - Current
Buyer
Henkel Adhesives
07.2000 - 09.2013
Buyer/Customer Service Representative
Mayfair Molded Products
08.1984 - 07.2000
No Degree - Logistics of Material Management
William Rainey Harper College
High School Diploma -
Josephinum
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