Summary
Overview
Work History
Education
Skills
Timeline
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Cassondra Williams

Aurora

Summary

Dedicated customer service representative with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Store Manager

Calla Lily
10.2021 - Current
  • Assisted in daily store operations, ensuring product availability and customer satisfaction.
  • Learned inventory management systems to track stock levels and reorder supplies efficiently.
  • Supported team members in maintaining a clean and organized store environment.
  • Engaged with customers to provide product information and address inquiries effectively.
  • Hand made our products.

Customer Service Manager

Walmart
08.2017 - 06.2019
  • Led customer service team to enhance overall satisfaction through effective training and mentoring.
  • Collaborated with cross-functional teams to resolve complex customer issues efficiently.
  • Trained new staff on best practices in customer engagement and conflict resolution techniques.
  • Managed escalated customer complaints, ensuring swift resolution and fostering positive relationships.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

High School Diploma -

East Aurora High School
Aurora, IL

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Friendly and positive
  • Store merchandising
  • Cash management
  • Employee training
  • Recruitment and hiring
  • Policies and procedures
  • Store displays

Timeline

Store Manager

Calla Lily
10.2021 - Current

Customer Service Manager

Walmart
08.2017 - 06.2019

High School Diploma -

East Aurora High School

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Cassondra Williams