Summary

Overview

Work History

Education

Skills

Timeline

Cassondra Renshaw

Rapids City

Summary

Dynamic employee with a proven track record, excelling in customer service and adaptability to ensure guest satisfaction. While being detail-oriented and an organized professional, I have utilized those traits in the several years of hands-on experience in administrative roles. I am committed to maintaining a professional and engaging work environment. Bringing knowledge, enthusiasm and proactivity to any business.

Overview

years of professional experience

Work History

Guest Services Coordinator /Content & Social Media Manager

Midwest Technical Institute

Moline

07.2025 - Current

Scheduled appointments, maintained daily calendars, and coordinated service requests effectively.
Greeted visitors and clients with a warm and professional demeanor.
Maintained a organized filing system for customer records and documents.
Utilized knowledge in Microsoft 365 and Google programs.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Assisted clients with inquiries and provided accurate information.
Developed engaging social media content across multiple platforms.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Collaborated with marketing team to align social media campaigns with brand goals.
Designed promotional materials using graphic design software applications.

Sales Associate

Granite Exact

LeClaire

02.2023 - 07.2025

Assisted potential and current customers by recommending products and managing jobs from bidding to completion.
Supported the owner by handling receptionist duties and administrative tasks.
Recorded and maintained customer information, as well as job details, using Excel and Microsoft Word.
Utilized Outlook and the telephone to manage client communications and schedule appointments efficiently.
Ensured a tidy and professional work environment to support effective sales operations.
Stayed informed on current home improvement trends to provide knowledgeable consultations.
Utilized extensive knowledge of granite and quartz to advise customers on product selection.
Utilized customer service expertise to effectively convert inquiries into successful sales.

Front of House Manager

Kneads Pizzeria

Cordova

10.2020 - 12.2021

Maintained a clean and engaging environment for employees and customers.
Supervised daily operations and ensured precise employee record-keeping.
Processed food and beer orders efficiently from distributors, ensuring timely delivery and inventory accuracy.
Ensured customer satisfaction by effectively managing front-of-house operations.
Interacted with patrons to enhance their dining experience and address any inquiries.
Maintained a spotless and orderly restaurant environment, contributing to a welcoming atmosphere for guests.
Facilitated conflict resolution among staff and patrons, ensuring a smooth and pleasant customer experience.

Receptionist

Thompson Truck and Trailer

Davenport

06.2019 - 01.2020

Managed front desk operations by greeting visitors, answering inquiries, and directing calls to appropriate departments.
Maintained accurate and organized records to ensure efficient retrieval and management.
Utilized Excel and other Microsoft Office tools to efficiently manage front desk operations.
Supported manager and employees by efficiently handling diverse requests and tasks.
Maintained a clean and organized workspace to enhance the efficiency and professionalism of the front desk area.
Ensured consistent availability of supplies by efficiently restocking items.
Managed cash drawer with precision and accuracy.
Managed the delivery of parts, enhancing workflow efficiency and customer satisfaction.

Education

High School Diploma -

Oak Forest High School

Oak Forest, IL

05-2014

Cosmetology Certificate - Cosmetology

Capri College

Davenport, IA

02-2018

Some College (No Degree) - Journalism

St. Ambrose University