Summary
Overview
Work History
Education
Skills
Timeline
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Cassiopeia Hawkins

Chicago

Summary

Advanced, tech-savvy data entry specialist with extensive experience in processing high-volume data, excelling in accuracy, compliance, and efficiency. Skilled at leveraging advanced tools to manage high-volume transactions and passionate about improving processes through data-driven insights. Eager to apply my strong foundation in data management to contribute to operational excellence.

Overview

13
13
years of professional experience

Work History

Data Entry Operator/ HR Generalist

Discover Financial (Contract)
06.2024 - Current
  • Assist in developing and refining data entry processes that prioritize accuracy, timely project completion, transparency and productivity optimization.
  • Establish and organize inventory of over 50,000 personnel files, ensuring efficient access and adherence to project requirements.
  • Responsible for collection, management, and protection of sensitive data with strong focus on compliance with state and federal laws.
  • Manage both physical and digital documentation according to retention schedules and compliance standards.
  • Ensuring data accuracy by regularly auditing records and updating information as needed.
  • Clearly convey to management any inaccuracies and concerns that compromise workflow or data integrity.

Data Capture Specialist

JP Morgan Chase
09.2019 - 09.2023
  • Accurately and efficiently scan 500+ transaction data into computer programs daily, ensuring seamless integration and data integrity
  • Verify the quality of transactions and remittances to maintain high standards of accuracy
  • Identify and escalate inaccuracies promptly to the upper management team, enabling swift resolution and preventing potential issues
  • Collaborate closely with the management team to proactively resolve and eliminate potential risks to business and clients, demonstrating a commitment to safeguarding interests
  • Uphold and adhere to appropriate risk protocols and best business practices, ensuring compliance with industry standards
  • Exhibit a demonstrated ability to work both independently and collaboratively, showcasing adaptability and self-motivation in managing tasks with limited supervision
  • Operate, maintain, and troubleshoot Optical Recognition Machinery, ensuring continuous functionality and efficiency in data processing

DATA ENTRY

JP Morgan (Contract)
04.2016 - 09.2019
  • Executed multiple roles to achieve time sensitive deadlines
  • Process 600+ document transactions using critical attention to detail
  • Ability to make judgment calls with limited direct supervision
  • Adjusting workload and function to support peak work volumes

STUDENT/INTERN

Year Up
09.2011 - 07.2012
  • Year Up is a12-month rigorous work force ready program comprised of business etiquette, business communication, computer software and programming education
  • Year Up continuously engages youth from underserved communities with education and opportunity to obtaining meaningful employment through mentorship and access to various professional networks that partner with the Year Up community
  • Swiftly and accurately completed a wide range of financial transactions, including withdrawals, deposits, foreign currency exchanges, money-orders, and property tax payments, ensuring precise handling and error-free processing
  • Engaged customers proactively, identifying their specific personal and business needs, and introduced them to tailored new products and services, contributing to increased sales and customer retention
  • Uphold the highest standards of customer service, providing timely and relevant information to address customer inquiries and concerns effectively
  • Collaborated with team members to maintain a seamless workflow, ensuring exceptional service delivery during peak times
  • Demonstrated strong attention to detail and adherence to regulatory guidelines, ensuring compliance with banking procedures and protocols

Education

Associate of Applied Science -

City Colleges of Chicago-Harold Washington College

Skills

  • Kodak i4250 Document Scanner
  • Opex Falcon Document Scanner
  • IBML Fusion HD Scanner
  • Webtop Validation
  • Workday
  • Sharepoint
  • 10-Key
  • Troubleshooting
  • Attention to detail
  • Data entry
  • Microsoft office proficiency
  • Records management
  • Compliance
  • Critical thinking

Timeline

Data Entry Operator/ HR Generalist

Discover Financial (Contract)
06.2024 - Current

Data Capture Specialist

JP Morgan Chase
09.2019 - 09.2023

DATA ENTRY

JP Morgan (Contract)
04.2016 - 09.2019

STUDENT/INTERN

Year Up
09.2011 - 07.2012

Associate of Applied Science -

City Colleges of Chicago-Harold Washington College

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Cassiopeia Hawkins