CASSIE S. TRICHE
IT Engineer
Richton Park,Illinois
Summary
Dedicated IT Engineer with 8 years experience in Information Technology, with 5 years of demonstrated success in IT Security including identity and access management and network access control. Proven success in SSO user account and application management, SSO SaaS application integrations, and role-based access control application assignments while providing excellent customer service. Superior communication and problem-solving skills utilized to ensure all end user and company needs are met. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel in IT Security.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
System Administrator III
Cisco Meraki
04.2022 - Current
- Maintain a high level of end user satisfaction by providing timely, accurate support in identity and access management (SSO, 2FA) for over 3,000 users in Commercial and FedRAMP Okta and also identifying and resolving end user network issues.
- Enhance new hire experience by leading professional and thorough orientation sessions and providing a smooth onboarding to various applications including Cisco Duo (2FA), 1Password, Github, Salesforce, Slack, Jira, and Confluence.
- Increase efficiency in the organization by ensuring the secure integration of external SaaS applications into Okta using SAML and OAuth 2.0 SSO protocols and assigning users to the applications per role-based access control.
- Provide off-site network access control by enabling endpoint access in the Cisco Identity Services Engine and configuring the port access policy in the Meraki Dashboard.
- Simplified troubleshooting processes by creating detailed knowledge-based documentation and conducting training for IT procedures and best practices, including the SSH protocol and generating and storing SSH keys.
Senior Technology Support Specialist
La Grange School District No 102
02.2021 - 01.2022
- Maintained and managed the mobile device management inventory system by meticulously managing enrollment and un-enrollment of district end users and macOS and iOS devices
- Managed the purchase, distribution (including packaging using Composer), and support of software applications (district-wide) and configured the onboarding set-up for iOS and macOS devices for distribution to staff and students
- Trained and oversaw the day-to-day tasks of the 5 Building Technology Specialists and managed team projects
District Technology Support Specialist
Channahon School District 17
10.2016 - 02.2019
- Managed identity and access management by onboarding/offboarding users and devices and applying group policies in the Active Directory domain
- Produced detailed queries across the PowerSchool database to evaluate and sort district data (using SQL Developer) to generate and present data analysis reports to administrators
- Resolved network, software, and hardware issues via a ticket tracking system for a staff of 200 and a student body of 1500 (on-site and remotely) and also managed implementation and training of new software programs for teachers and students
Quality Assurance Analyst / Business Analyst – Consultant
UST-Global
06.2014 - 03.2016
- Created test scenarios from requirements, change requests, and a design document for McDonald's Kiosk Project
- Executed system testing (Usability, Load, Regression) and generated test execution reports to effectively communicate test results and findings while diligently tracking defects via JIRA while effectively collaborating on Agile teams to ensure timely delivery of a high quality product
Branch Customer Service Manager
Americash Loans
08.2011 - 07.2013
- Screened applicants and meticulously processed and managed contracts for approved loans
Education
CCNA
Cisco Networking Academy
08.2016
Associate of Science Degree - Computer Science
Bluegrass Community And Technical College
Lexington, KY 09.2006 - 12.2008
Skills
Identity and Access Management
Okta Administration
Active Directory Administration
LDAP Administration
Zero Trust Security - SSO and Duo 2FA
Endpoint Security - Cisco ISE
SSH and Network Support (OSI, TCP/IP)
SSO (SAML, OAuth 20)
Application Management
MacOS and Windows Administration
Training
Accomplishments
- CCNA
Timeline
System Administrator III
Cisco Meraki
04.2022 - Current
Senior Technology Support Specialist
La Grange School District No 102
02.2021 - 01.2022
District Technology Support Specialist
Channahon School District 17
10.2016 - 02.2019
Quality Assurance Analyst / Business Analyst – Consultant
UST-Global
06.2014 - 03.2016
Branch Customer Service Manager
Americash Loans
08.2011 - 07.2013
Associate of Science Degree - Computer Science
Bluegrass Community And Technical College
09.2006 - 12.2008
CCNA
Cisco Networking Academy