Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Christian

Shipman

Summary

Dynamic front desk professional with a proven track record working for the City of Jerseyville at Donor Pool, enhancing guest satisfaction and boosting occupancy rates. Skilled in cash handling and customer service, I effectively trained new staff, ensuring high-quality service delivery and operational excellence. Committed to fostering positive guest experiences and financial integrity.

Overview

3
3
years of professional experience

Work History

Front Desk Worker

City Of Jerseyville
05.2022 - 08.2025
  • Assisted guests in booking reservations for parties and lessons, resulting in increased occupancy rates and revenue generation.
  • Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Trained new staff members in customer service techniques and pool operations.

Education

Bachelor of Science - Criminal Justice

Southern Illinois University, Edwardsville
Edwardsville, IL
05-2027

Skills

  • Customer service
  • Credit and cash payments
  • Cash handling
  • Training and mentoring
  • Customer satisfaction

Timeline

Front Desk Worker

City Of Jerseyville
05.2022 - 08.2025

Bachelor of Science - Criminal Justice

Southern Illinois University, Edwardsville

Similar Profiles

CREATE PROFILE
Cassie Christian