Cassie Christian
Shipman
Summary
Dynamic front desk professional with a proven track record working for the City of Jerseyville at Donor Pool, enhancing guest satisfaction and boosting occupancy rates. Skilled in cash handling and customer service, I effectively trained new staff, ensuring high-quality service delivery and operational excellence. Committed to fostering positive guest experiences and financial integrity.
Overview
3
3
years of professional experience
Work History
Front Desk Worker
City Of Jerseyville
05.2022 - 08.2025
- Assisted guests in booking reservations for parties and lessons, resulting in increased occupancy rates and revenue generation.
- Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
- Answered customer telephone calls promptly and appropriately handled needs.
- Trained new staff members in customer service techniques and pool operations.
Education
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL05-2027
Skills
- Customer service
- Credit and cash payments
- Cash handling
- Training and mentoring
- Customer satisfaction
Timeline
Front Desk Worker
City Of Jerseyville
05.2022 - 08.2025
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville