Darcey Ortega
Waukegan
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
19
19
years of professional experience
Work History
Store Leader Trainee
Speedway
03.2014 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Used in-store system to locate inventory and place special orders for customers.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Managed efficient cash register operations.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Recommended complementary purchases to customers, increasing revenue.
Data Entry Clerk
The Popcorn Factory
11.2013 - 01.2014
- Verified accuracy of data entered into system to produce error-free reports.
- Collated and organized data entry documents into filing systems for easy access.
- Prepared shipping documents for outgoing shipments.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Operated office machine.
Rides Operation
Six Flags
04.2013 - 11.2013
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Maintained constant vigilance during ride operation, spotting potential hazards early and taking appropriate action to mitigate risks.
- Completed comprehensive training programs for each ride, ensuring utmost knowledge and competence in operating various attractions.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Cashier Team Lead
KB Grocery Store
08.2005 - 01.2013
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Learned duties for various positions and provided backup at key times.
- Checked prices on request of customer or when products cannot be properly scanned.
- Handled exchanges, returns and escalated customer complaints according to company policy.
Education
College Credits - Criminal Justice
College of Lake County
Grayslake, ILHigh School Diploma -
North Chicago High School
North Chicago, IL06.2012
Skills
- Store safety
- Merchandise Rentals
- Organization
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Customer Service
- Report Generation
- Schedule Coordination
- Recruiting and Hiring
- Staff Support
- Employee Coaching
Timeline
Store Leader Trainee
Speedway
03.2014 - Current
Data Entry Clerk
The Popcorn Factory
11.2013 - 01.2014
Rides Operation
Six Flags
04.2013 - 11.2013
Cashier Team Lead
KB Grocery Store
08.2005 - 01.2013
College Credits - Criminal Justice
College of Lake County
High School Diploma -
North Chicago High School
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