Cassandra Walowski
Burbank
Summary
Detail-oriented and people-focused professional seeking to further develop a career in Human Resources. Brings hands-on experience in administrative support, employee communication, and policy adherence. Passionate about fostering positive workplace culture, supporting employee development, and growing into a strategic HR role through continuous learning and hands-on experience.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
11
11
years of professional experience
Work History
Debt Collector/Customer Service
The Law Office Of Blitt & Gaines PC
10.2023 - Current
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Work different accounts.
- Following policy and procedures when giving disclosures for state restrictions.
Front Desk Receptionist
Flying High
10.2023 - 04.2025
- Assisting customers in person, over the phone and via email in a fast-pace work environment
- Building relationships with our clients (parents & kids!) to help make it seem like Flying High is a home away from home.
- Handling confidential and sensitive information, including taking/receiving payments and account balances
Collections Specialist
JPMorgan Chase & Co
11.2022 - 10.2023
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Customer Service Representative
The GEO Group, Inc.
11.2019 - 11.2022
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
- Communicated with customers to assess and address individual needs, as well as provide timely and high-quality support through systems.
- Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.
- Took advantage of opportunities for continuous learning and development to help me improve my performance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Customer Service Representative
BMO Harris
02.2022 - 08.2022
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen debit cards.
- Assist with address changes
Food Service Worker
Portillo's
03.2018 - 11.2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Trained new team members in cash register operation, stock procedures and customer service
- Drove sales and add-on purchases by promoting specific item options to customers.
- Worked closely with front-end staff to assist customers.
- Washed, peeled, cut, and measured the ingredients for the recipe.
- Cleaned the kitchen surfaces and equipment, took out the trash, and double-checked that all of the kitchen tools were in working order.
- Kept my workspaces clean and trash-free to maximize productivity and safety.
Crew Member
Dunkin' Donuts
09.2014 - 04.2017
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
Associate's degree - Human Resources
Rasmussen College
Minnesota-Missouri12.2025
High school diploma - General Studies
John F. Kennedy High School
Chicago, IL06.2014
Skills
- Phone etiquette
- Microsoft Excel
- English
- Store management
- Time management
- ADP
- Workday
- Accounts receivable
- Communication skills
- Sales
- Cash register
- Customer service
- Negotiation
- Microsoft Powerpoint
- Supervising experience
- Patience and persistence
- CLS software
Additional Information
- Customer service optimization
- Communication skills
- Documentation and reporting
- Customer support
- Performance improvement
- Answering questions
- Calm disposition
- Gathering information
- Customer relationship management
- Logging call information
- Call center operations
Timeline
Debt Collector/Customer Service
The Law Office Of Blitt & Gaines PC
10.2023 - Current
Front Desk Receptionist
Flying High
10.2023 - 04.2025
Collections Specialist
JPMorgan Chase & Co
11.2022 - 10.2023
Customer Service Representative
BMO Harris
02.2022 - 08.2022
Customer Service Representative
The GEO Group, Inc.
11.2019 - 11.2022
Food Service Worker
Portillo's
03.2018 - 11.2019
Crew Member
Dunkin' Donuts
09.2014 - 04.2017
High school diploma - General Studies
John F. Kennedy High School
Associate's degree - Human Resources
Rasmussen College