Cassandra Urbanski
Chicago
Summary
Dynamic Bar Manager at Applebee's Grill + Bar with expertise in cocktail preparation and staff training. Proven track record in enhancing customer service and retention through effective team building and event planning. Skilled in inventory management and ensuring regulatory compliance, fostering a safe and enjoyable environment for patrons. Friendly bar manager offers resource management, quality standard enforcement and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with several years of hands-on experience managing and supervising bar operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Manager
Applebee's Grill + Bar
Hodgkins
04.2021 - Current
- Monitored patron alcohol consumption to encourage safety.
- Poured wine, beer and cocktails for patrons.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Answered phone calls to assist customers with questions and orders.
- Performed daily count of currency and coin on hand.
- Processed customer payments quickly and returned exact change and receipts.
- Monitored food temperatures to ensure safety and quality standards were met.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted with unloading deliveries from suppliers into storage areas.
- Effectively multitasked within fast-paced environment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
High School Diploma -
Our Lady of Tepeyac
Chicago, IL06-2002
Skills
- Inventory management
- Cocktail preparation
- Staff training
- Customer service
- Cash handling
- Regulatory compliance
- Event planning
- Team building
- Food safety
- Budget management
- FOH operations oversight
- Vendor management
- Self motivation
- Restaurant marketing
- Responsible alcohol service
- Front of house management
- Safe food handling
- Teamwork and collaboration
Certification
- Basset Certification
- ServSafe
Timeline
Bar Manager
Applebee's Grill + Bar
04.2021 - Current
High School Diploma -
Our Lady of Tepeyac
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