Ramp Agent
Cassandra Teper
United Airlines
Chicago
2
Languages
7
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Ramp Agent
5 Months- Loaded and unloaded baggage, cargo, and mail while following ramp safety procedures.
- Marshaled aircraft to gates using standard hand signals and communication protocols.
- Operated ground service equipment to support efficient aircraft turnaround operations.
- Coordinated with flight crews and dispatch teams to maintain on-time departures.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Server/Bartender
5 Years 1 Month- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Delivered attentive table service, ensuring accurate orders and timely food delivery.
- Processed guest payments through POS system and handled cash transactions accurately.
- Suggested menu items, wings sauces, and promotions to enhance guest experience.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Stayed informed about daily specials, new menu items, promotions.
Stock Assistant
1 Year 1 Month- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Stamped price tags on merchandise, referring to official price lists.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Faced products on shelves and displays to meet company policies.
- Tracked outgoing orders to provide shipping status to customers.
- Monitored stock levels to ensure adequate supply for production needs.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Developed effective relationships with suppliers to ensure timely delivery of goods.
Host
9 Months- Managed guest flow, seating assignments, and table rotation to maintain balanced service across dining room.
- Greeted guests promptly, confirmed reservations, and coordinated waitlists using host stand procedures.
- Communicated wait times and special requests clearly to guests and service team.
- Supported servers by organizing sections, bussing coordination, and maintaining accurate table status.
- Operated phone and reservation systems to answer inquiries and schedule guest bookings.
- Trained new hosts on hospitality standards, seating protocols, and closing procedures.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
HVAC Technician
- HVAC tech certification
- Perfect Attendance Award
- Safety Award of Recognition
Associate of Science - Aviation Science
High School Diploma
Skills
Problem-solving
Customer service
Dependable and responsible
Teamwork
Fast learner
Friendly and outgoing
Attention to detail
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Ramp Agent
United Airlines
06.2026 - CurrentRead More
Server/Bartender
Buffalo Wild Wings
05.2021 - 06.2026Read More
Stock Assistant
Jewel Osco
04.2020 - 05.2021Read More
Host
Anthony's Restaurant and Pub
06.2019 - 03.2020Read More
ETI School of Skilled Trades
HVAC Technician
Read More
Lewis University
Associate of Science from Aviation Science
Read More
Plainfield North High School
High School Diploma
Read More