Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Gaston

Chicago

Summary

Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.

Overview

9
9
years of professional experience

Work History

Service Representative

Loyola Medicine
12.2021 - Current

-Greet Patients at front desk and engaged in pleasant conversations while managing check-in process.
-Maintained office supplies by taking inventory and submitted orders for low-stock items.
-Offered assistance and answered questions to build rapport and retention.
-Maintained confidentiality of patient data and condition to safeguard health information.
-Obtained patient's insurance information and determined eligibility for benefits for specific services rendered

Wic Clerk

Catholic Charities Of Chicago
06.2019 - 12.2021

-Greeted Clients, helped locate merchandise and suggested suitable options.
-Scheduled appointments with applicants to gather information and explain benefits process.
-Offered each Client great, personal service to boost customer service.
-Able to handle sensitive and confidential information.

Customer Service Representative

Avis Budget Group
03.2018 - 04.2019

-Executed sales and marketing initiatives to increase revenue for company.
-Resolved customer disputes to maintain positive relationships and increase customer base.
-Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
-Implemented rental asset processes and cleanliness standards.

Store Associate

Carson's Pirie Scott
09.2016 - 07.2017

-Answered questions about store policies and addressed
customer concerns.
-Greeted customers, helped locate merchandise and suggested suitable options.
-Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
-Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

High School Diploma -

Harold L Richards
Oak Lawn, IL
05-2015

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization
  • Complaint handling

Timeline

Service Representative

Loyola Medicine
12.2021 - Current

Wic Clerk

Catholic Charities Of Chicago
06.2019 - 12.2021

Customer Service Representative

Avis Budget Group
03.2018 - 04.2019

Store Associate

Carson's Pirie Scott
09.2016 - 07.2017

High School Diploma -

Harold L Richards
Cassandra Gaston