Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Carson Buckner

Carson Buckner

Chicago

Summary

Dynamic technology professional with extensive experience in optimizing systems and aligning technical solutions with strategic business goals. Expertise in driving projects from inception to completion, consistently delivering results that foster organizational growth and success. Proven track record of innovative problem-solving and collaboration, ensuring effective integration of technology initiatives into the broader business framework. Committed to leveraging technical acumen to enhance operational efficiency and support long-term objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Novanta
09.2023 - Current
  • Managed the implementation of Marketing Cloud Account Engagement
  • Implemented data migrations from external systems into Salesforce
  • Developed AI Agents within Salesforce Agentforce to support user functionality
  • Routinely worked with business stakeholders to translate business requirements to Salesforce solutions
  • Managed external vendor dev team using agile scrum
  • Led CPQ implementation projects
  • Resolved 1500+ production support requests annually
  • Implemented security measures to protect vital business data.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Conducted tests to identify issues and make necessary modifications.
  • Implemented BI solution framework for business intelligence projects.

Associate CRM Salesforce Systems Analyst

KOMATSU MINING CORP
03.2020 - Current
  • Managed development of Salesforce CPQ for six major SBUs
  • Gathered requirements and developed project scope for multiple CPQ projects
  • Drove Salesforce Sales and Service cloud utilization and development
  • Enabled over 200+ user enhancements
  • Created customer facing 3D CPQ module for drill unit
  • Implemented 300+ Salesforce CPQ enhancements
  • Designed guided Salesforce training using DAP WalkMe
  • Developed training documentation and video training for new users
  • Led multiple CPQ Scrum team meetings
  • Performed Salesforce system health checks to optimize system management
  • Developed various workflows, process builders, and flows to enhance functionality
  • Created live Salesforce dashboards tailored to different business units
  • Loaded and exported data using Data Loader tool
  • Utilized jQuery functionality to enhance user training modules
  • Served various SBUs in adjusting administrative permissions within Salesforce

Ecommerce Intern

REYNOLDS CONSUMER PRODUCTS
06.2018 - 08.2019
  • Pulled data from Nielsen and Oracle Hyperion to create informative SBU sales dashboards
  • Designed Amazon customer review web-scraper
  • Optimized mobile content for Amazon Reynolds products
  • Created new keyword optimized A+ content for Amazon, Walmart, and Target Ecommerce pages
  • Transformed Hefty and Glad pricing data to create dashboards in Power BI

Education

Master of Business Administration -

MARQUETTE UNIVERSITY
Milwaukee, WI
08.2022

Bachelor of Science in Business Administration - Information Systems and Marketing

MARQUETTE UNIVERSITY
Milwaukee, WI
08.2020

Skills

  • Salesforce CPQ
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Agentforce
  • SQL
  • SAP
  • Nielsen
  • Power BI
  • Tableau
  • ASPNET
  • Access
  • C#
  • Python
  • CPQ
  • Workflow management
  • Security management
  • Data migration
  • Report building
  • Process automation
  • System administration

Accomplishments

  • Streamlined business pricing process in Salesforce and received Certificate of Appreciation from Corporate Finance department
  • Reduced quote generation lead time by implementing Salesforce CPQ customizations
  • Achieved faster lead conversions by introducing Marketing Cloud Account Engagement Marketing automation for BU marketing campaigns
  • Collaborated with commercial excellence and business director teams to develop Salesforce solutions to support business roadmap

Certification

Salesforce Certified Administrator

Timeline

Salesforce Administrator

Novanta
09.2023 - Current

Associate CRM Salesforce Systems Analyst

KOMATSU MINING CORP
03.2020 - Current

Ecommerce Intern

REYNOLDS CONSUMER PRODUCTS
06.2018 - 08.2019

Master of Business Administration -

MARQUETTE UNIVERSITY

Bachelor of Science in Business Administration - Information Systems and Marketing

MARQUETTE UNIVERSITY

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