CARRIE VOGEL
Strada
Libertyville,IL
1
Certification
27
years of professional experience
Operations leader with extensive experience leading outsourced HR service delivery, workforce administration, Workday HCM operations, PeopleSoft delivery services, and global delivery organizations. Proven track record building scalable operating models, improving service delivery, strengthening governance, and driving process improvement across complex client environments. Experienced leading geographically distributed teams, including more than 20 years partnering with offshore teams in India to support operational excellence, client satisfaction, and sustainable business outcomes.
Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Work History
Workday HCM Operations Director
- Led HR service delivery operations for portfolio of outsourced clients in complex Workday HCM environments, overseeing operational governance, workforce planning, service quality, process standardization, risk management, and leadership reporting across global delivery teams.
- Led a 50 person organization supporting 20 outsourced clients, with focus on service consistency, operational visibility, and scalable delivery practices.
- Drove operational governance and service quality through continuous improvement initiatives across geographically distributed teams, enhancing overall service delivery.
- Partnered with HR, payroll, technology, analytics, quality, and delivery leaders to improve operational effectiveness and scalability.
- Established standards for process documentation and knowledge management, ensuring service delivery consistency across operations.
- Used operational metrics, capacity planning, and performance insights to support business decisions and workforce strategies.
Workday HCM Operations Director
1 Year 2 Months- Led globally distributed teams supporting Workday HCM clients while driving operational excellence, service consistency, and process standardization initiatives.
- Directed Workday HCM service delivery operations with accountability for client outcomes, operational performance, team leadership, and continuous improvement.
- Strengthened governance models and operational performance management practices, enhancing visibility to delivery risks and service trends.
- Enhanced documentation, knowledge management, and process standardization across complex client service environments, ensuring consistent service delivery.
- Partnered with quality, analytics, automation, product, and delivery organizations to identify operational improvement opportunities, promoting scalable service delivery.
Workday HCM Senior Consultant
3 Years- Acted as a trusted advisor on Workday HCM operations, business process design, and operational effectiveness.
- Led discovery activities and current state assessments to identify opportunities for process optimization and organizational efficiency.
- Crafted recommendations aligning business objectives with user experience and client needs to support operational sustainability.
- Partnered with global delivery teams to support client transformations and deliver scalable solutions across complex organizations.
Workday HCM Delivery Manager
2 Years 8 Months- Led ongoing service delivery and client relationships for Workday HCM customers, acting as primary liaison between clients and delivery teams to ensure alignment and satisfaction.
- Managed escalations, service performance, delivery commitments, and operational execution across client accounts.
- Coordinated activities across onshore and offshore teams to achieve service delivery objectives and optimize operational performance.
- Identified and implemented opportunities to enhance client satisfaction, ensure process adherence, and improve operational effectiveness.
Workday HCM Implementation Consultant
1 Year 11 Months- Partnered with clients to implement Workday HCM solutions, gathered business requirements, and designed processes that aligned with operational needs, enhancing client satisfaction.
- Supported successful deployments through collaboration, process design, stakeholder engagement, testing support, and implementation readiness activities.
- Collaborated with geographically distributed project teams to deliver successful implementation outcomes and facilitate adoption of new HR technology platforms, ensuring user engagement.
Workforce Administration Operations Manager
3 Years 3 Months- Led PeopleSoft workforce administration delivery services in large scale outsourcing environment, ensuring efficient operations and client satisfaction.
- Managed operational performance and service quality across multiple clients, enhancing employee lifecycle services and meeting client commitments.
- Led globally distributed delivery teams supporting PeopleSoft operations, with a focus on service consistency, issue resolution, and operational execution.
- Drove process improvements and workflow optimization initiatives, enhancing service quality and operational efficiency.
- Led PeopleSoft based workforce administration delivery services within a large scale outsourcing environment.
Workforce Administration Systems Analyst
6 Years 11 Months- Supported workforce administration systems and service delivery initiatives for outsourced HR services, enhancing operational improvements.
- Partnered with offshore teams in India to enhance HR service delivery, facilitate process improvements, and ensure effective knowledge transfer.
- Collaborated across technology and operations organizations to support evolving client requirements and improve delivery effectiveness.
- Collaborated with technology and operations organizations to adapt to client requirements and enhance delivery effectiveness.
- Contributed to the development of global delivery models supporting outsourced HR services.
Human Resources Information System Analyst
6 Years 1 Month- Provided HR systems support and analysis to enhance processes, ensure data quality, and optimize reporting capabilities across HR functions.
- Partnered with operational teams to align HR systems processes with evolving business needs and enhance service delivery.
- Analyzed system requirements to improve application performance and user experience.
- Collaborated with cross-functional teams to define project scope and objectives.
- Developed test plans and executed testing protocols for system upgrades.
Human Resources Analyst
2 Years 2 Months- Supported HR operations and employee services, enhancing workforce administration, process improvement, and client service excellence.
- Gained experience in supporting operational processes that laid groundwork for a career in HR service delivery and operations leadership.
- Analyzed employee data to enhance workforce planning and performance evaluation processes.
- Developed reports on HR metrics to support strategic decision-making and operational improvements.
- Collaborated with cross-functional teams to implement HR policies and ensure compliance with regulations.
Skills
Workday HCM
HR Operations Management
Operations Management
Service Management
Business Process Optimization
Process Improvement
Continuous Improvement
Operational Efficiency
Workforce Planning
Global Team Leadership
Client Governance
Knowledge Management
Certification
Workday HCM certified
Timeline
Workday HCM Operations Director
Strada
07.2022 - 07.2022Read More
Workday HCM Operations Director
Alight Solutions
05.2021 - 07.2022Read More
Workday HCM Senior Consultant
Alight Solutions
05.2018 - 05.2021Read More
Workday HCM Delivery Manager
Alight Solutions
09.2015 - 05.2018Read More
Workday HCM Implementation Consultant
Aon
10.2013 - 09.2015Read More
Workforce Administration Operations Manager
Aon
07.2010 - 10.2013Read More
Workforce Administration Systems Analyst
Hewitt Associates LLC
08.2003 - 07.2010Read More
Human Resources Information System Analyst
Hewitt Associates LLC
07.1997 - 08.2003Read More
Human Resources Analyst
Hewitt Associates LLC
05.1995 - 07.1997Read More