Carrie Turner
Clinton
Summary
Professional and experienced chiropractic support professional with strong focus on patient care and office efficiency. Skilled in scheduling, patient intake, and administrative tasks, ensuring smooth office operations. Known for reliability, adaptability, and effective team collaboration, consistently achieving results in dynamic healthcare environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chiropractic Office Assistant
Central Illinois Spine
06.2022 - Current
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Processed patient intake forms and verified insurance information for accuracy.
- Coordinated with chiropractors to ensure seamless patient care and communication.
- Facilitated communication between patients and healthcare providers to address concerns promptly.
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
Patient Service Specialist
Gailey Eye Clinic
06.2021 - Current
- Check In/Out patients
- Make appointments
- Take payments
- Answer phones
- Prior authorize appointments
- Order supplies
Insurance Pre-auth Specialist
Carle Foundation Hospital
08.2017 - 05.2021
- Prior authorize testing and procedures
- Call insurance companies
- Call patients to schedule testing
- Help the PSR's with the orders list/worklist
Unit Assistant/Healthcare Tech
Carle Foundation Hospital
01.2014 - 08.2017
- Ordered supplies and put away upon arrival
- Bathed patients
- Ambulated patients
- Answered the phone/call lights
- Assisted with codes
- Assisted co-workers with their patients
Education
Associate's Degree - Business in Business Management
Parkland College
Champaign, IL05.2020
High School Diploma - undefined
Unity High School
Tolono, IL05.2012
Skills
- Microsoft Office: Word, Power Point and Certified in Excel
- Medical Office Experience
- HIPAA compliance
- Office administration
- Appointment management
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Computer skills
- Phone and email etiquette
- Medical Records
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CPR Certification
Timeline
Chiropractic Office Assistant
Central Illinois Spine
06.2022 - Current
Patient Service Specialist
Gailey Eye Clinic
06.2021 - Current
Insurance Pre-auth Specialist
Carle Foundation Hospital
08.2017 - 05.2021
Unit Assistant/Healthcare Tech
Carle Foundation Hospital
01.2014 - 08.2017
High School Diploma - undefined
Unity High School
Associate's Degree - Business in Business Management
Parkland College
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