Carrie Rapley
Spring Grove
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner, Excellent decision-making, time management and communication skills!
Overview
15
15
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Server
Olive Garden Restaurant
McHenry
07.2021 - Current
- Assisted in menu knowledge to enhance guest dining experience.
- Managed multiple tables efficiently during peak service hours.
- Delivered exceptional customer service in a fast-paced dining environment.
Patient Care Technician
Central DuPage Hospital
Winfield
06.2017 - 11.2021
- Assisted nursing staff with patient care tasks and activities of daily living.
- Monitored vital signs and reported changes to healthcare team members promptly.
- Maintained cleanliness and safety of patient rooms and common areas.
- Documented patient information accurately in electronic health records systems.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
Shift Manager
Starbucks, Barista
Naperville
06.2012 - 08.2017
- Supervised barista team during peak hours to ensure efficient service.
- Trained new employees on beverage preparation and customer service standards.
- Managed inventory levels and placed orders for coffee supplies and equipment.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Customer Service Cashier
Dairy Queen
Aurora
07.2010 - 05.2012
- Assisted customers with menu selections and special requests.
- Handled cash and credit payments accurately during shifts.
- Provided friendly and prompt service to enhance customer experience.
- Maintained cleanliness and organization of the cashier area.
Education
Waubonsie Valley High School
Aurora, ILSkills
- Effective communication
- Performance improvement
- Problem solving
- Time management
- Conflict resolution
- Attention to detail
- Adaptability
- Task prioritization
- Professional appearance
- Exceptional customer service
Certification
- Certified Nursing Assistant
- BLS Certified
Timeline
Server
Olive Garden Restaurant
07.2021 - Current
Patient Care Technician
Central DuPage Hospital
06.2017 - 11.2021
Shift Manager
Starbucks, Barista
06.2012 - 08.2017
Customer Service Cashier
Dairy Queen
07.2010 - 05.2012
Waubonsie Valley High School
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