Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Comerford

Hennepin

Summary

Dynamic customer service professional with proven problem-solving skills and a calm disposition, adept at resolving issues efficiently at OSF Medical Center. Recognized for delivering exceptional service and maintaining high performance standards, leveraging expertise in call center operations and documentation to enhance customer satisfaction and operational efficiency.

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Contact Center Agent

OSF Medical Center
04.2024 - 07.2025
  • Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Administrative Assistant

OSF Medical Group
09.2018 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Assistant Manager

Dollar General
03.2015 - 09.2018
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cleaning Crew Member

Customer Care Cleaning
06.2013 - 03.2015
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Cashier

Walmart
04.2012 - 06.2013
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier

Aldi
03.2010 - 03.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Applied Science - Health Administration

University of Phoenix
Tempe, AZ

Skills

  • Workforce management
  • Problem-solving skills
  • Escalation management
  • Email management
  • Documentation and reporting
  • Call handling
  • Call center operations
  • Answering questions
  • Performance monitoring
  • Call documentation skills
  • Call center customer service
  • Calm disposition
  • Payment processing
  • Data entry
  • Customer service

Timeline

Contact Center Agent

OSF Medical Center
04.2024 - 07.2025

Administrative Assistant

OSF Medical Group
09.2018 - 04.2024

Assistant Manager

Dollar General
03.2015 - 09.2018

Cleaning Crew Member

Customer Care Cleaning
06.2013 - 03.2015

Cashier

Walmart
04.2012 - 06.2013

Cashier

Aldi
03.2010 - 03.2011

Associate of Applied Science - Health Administration

University of Phoenix

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Carrie Comerford