Carolyn Jackson
Chicago
Summary
Objective
To obtain a position that will allow me to further develop my customer service and organizational skills. To perform at a higher level of professionalism and know as much as possible in order to advance within the Cook County Assessor's Office.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Social Security Office
Chicago
07.2021 - 08.2021
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Calculated and authorized payment of claims within the designation.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Checked for identity theft.
- Utilized claim handling software to document and manage claim files efficiently.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Gathered information from various third parties to determine claim acceptability.
University of Chicago Hospital
Chicago
06.2019 - 02.2021
- Performed emergency housekeeping when accidents occurred.
- Washed, dusted, polished, vacuumed, and swept all areas of the hospital.
- Cleaned and sanitized, patient rooms (upon discharge), offices, administrative areas, restrooms, doctors' and nurses' stations, and hallways.
- Observed and reported any maintenance issues to the appropriate staff.
Customer Service Representative
Yellow Cab
Chicago
01.2006 - 08.2016
- Answered incoming calls from customers requiring transportation to and from destinations, as well as arranged special services for handicap transportation at predetermined times.
- Assisted drivers with directions to and from the pickup address using Google Maps and with securing payment of fare. Arranged tow truck services for drivers when required.
- Maintained quality customer service by acting as liaison between the customer and the driver, calling customers periodically to give them updates on the estimated time of arrival of their cab, along with their cab number.
Education
High School Diploma -
Saint Leonard's Ministries Education
2120 W Warren04-2004
Some College (No Degree) - Social Services
Kennedy King College
6301 S HalstedSkills
I am a detail-oriented individual with over 10 years of experience in Customer Service, Hospital Environmental Service, Housekeeping, and Dispatch Operations I have a strong work ethic and the ability to manage a diverse set of duties and responsibilities I value communication and appreciate a motivating work environment with a team that possesses broad interpersonal skills
Certification
I have a Certification in Personal and Professional Excellence through the Cara Collective Program in 2006,
where I engaged in full-time coursework for Computer Literacy, Customer Service Skills, Conflict Management
Skills and Leadership Training. I have a Certificate in Rise Emersion program here I learned Cloud Computing, App and Website Development and VR/AR Immersive Technologies-July,2021.
Timeline
Claims Adjuster
Social Security Office
07.2021 - 08.2021
University of Chicago Hospital
06.2019 - 02.2021
Customer Service Representative
Yellow Cab
01.2006 - 08.2016
High School Diploma -
Saint Leonard's Ministries Education
Some College (No Degree) - Social Services
Kennedy King College
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