Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Dregne

8618 Fisher Rd. Hanover

Summary

As a long-time staff member and active community member, I bring proven skills in strategic planning, financial stewardship, and team development, along with the ability to build strong partnerships with families, local organizations, and donors. Dedicated to strengthening the mission of the Galena ARC by expanding opportunities for children, supporting families, and ensuring long-term organizational sustainability. Known for fostering a collaborative culture, engaging the community, and delivering programs that make a lasting impact.

Overview

33
33
years of professional experience

Work History

Office Manager

Galena Art & Recreation Center
05.2012 - Current
  • Office Operations:.Oversee daily operations, manage office supplies, maintain administrative systems, and ensure compliance with health and safety regulations.
  • Staff Management:.Supervise administrative staff, assist with recruitment and onboarding, and coordinate employee schedules.
  • Financial Management:.Process invoices, manage office budgets, and track expenses to ensure financial efficiency.
  • Communication & Coordination:.Act as a point person for correspondence, organize meetings and events, and liaise with vendors and service providers.
  • Facilities Management:.Coordinate maintenance and repairs, manage vendor relationships, and oversee office equipment.

Owner

Wedding Day Bakery
10.2012 - 12.2023
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Managed day-to-day business operations.

Owner

Mainstreet Cheesecakes
04.1998 - 10.2012
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Store Manager

Fashion Bug
11.1996 - 04.1998
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Department Manager

The Gap / Old Navy
10.1995 - 11.1996
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Managed all staff including scheduling, hiring and training.

Department Manager

Filene's Basement
03.1993 - 10.1995
  • Oversaw inventory management processes, maintaining optimal stock levels in multi million dollar departments while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

Education

Bachelor of Science - Marketing

Northern Illinois University
Dekalb, IL
05-1991

Skills

  • Customer service
  • Organizational skills
  • Office administration
  • Scheduling and calendar management
  • Documentation and control
  • Financial accounting
  • Report preparation

Timeline

Owner

Wedding Day Bakery
10.2012 - 12.2023

Office Manager

Galena Art & Recreation Center
05.2012 - Current

Owner

Mainstreet Cheesecakes
04.1998 - 10.2012

Store Manager

Fashion Bug
11.1996 - 04.1998

Department Manager

The Gap / Old Navy
10.1995 - 11.1996

Department Manager

Filene's Basement
03.1993 - 10.1995

Bachelor of Science - Marketing

Northern Illinois University

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Carolyn Dregne