Caroline Schnepper

• Supervised daily operations, ensuring quality service and customer satisfaction.
• Managed daily kitchen operations, ensuring compliance with health and safety regulations.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Improved overall labor cost management by effectively scheduling staff according to business needs.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Oversaw food preparation and monitored safety protocols.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Coordinated special events and private parties, providing exceptional experiences for guests.
• Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Supervised daily restaurant operations including kitchen operations to ensure high-quality service and customer satisfaction.
• Implemented staff scheduling to optimize labor costs while meeting customer demand.
• Trained and mentored staff in service standards and operational procedures.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

• Coordinated daily office operations to ensure efficient workflow and resource management.
• Provided support during audits by organizing documentation and facilitating information access.
• Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
• Provided support to managers with clerical and financial tasks including reconciling invoices and guest relations. Communicated and solved supply chain issues with managers, vendors, and suppliers.

• Assist managers in supervising daily operations, ensuring adherence to quality standards and exceptional guest experiences
• Resolved customer concerns promptly, fostering a positive dining environment and encouraging repeat business.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.

• Delivered exceptional customer service in a fast-paced restaurant environment.
• Trained new staff on service protocols and menu offerings, ensuring high-quality standards.
• Acted as a Coopers Hawk brand ambassador, inviting guests to join the wine club and providing information on benefits.
• Developed relationships with regular customers, fostering loyalty and repeat business.
• Upheld strict regulations for safe alcohol service and food safety.

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• Trained and mentored new hosts on service protocols and customer engagement techniques.
• Managed reservation system to optimize seating arrangements and reduce wait times.
• Developed efficient workflows for greeting guests, managing waitlists, and facilitating table turnover.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Contributed to team success through effective communication and cooperation with coworkers and management.