Caroline O’Brien
Chicago
Summary
Results-oriented professional with extensive experience in restaurant management and pet care. Strong skills in employee training, conflict resolution, and inventory management contribute to improved customer satisfaction and team productivity.
Overview
13
13
years of professional experience
Work History
Pet Care Lead
Destination Pet
Chicago
10.2024 - Current
- Trained and mentored staff on pet handling and safety protocols.
- Implemented best practices for cleanliness and sanitation in pet areas.
- Monitored pet health and behavior, reporting concerns to management promptly.
- Provided guidance to team members regarding daily tasks, such as cleaning and feeding animals.
Restaurant Manager
Phelan Family Brands
Marco Island
10.2020 - 12.2023
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff to maintain high performance and service standards.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Handled customer inquiries and resolved complaints to enhance dining experiences.
- Monitored financial performance and managed budgets for operational expenses effectively.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
Private Nanny
Private Family Nanny
Winnetka
12.2018 - 03.2020
- Organized daily schedules for children, ensuring balanced activities and rest periods.
- Supervised children's playtime, promoting safe and engaging interactions.
- Prepared nutritious meals catering to specific dietary needs and preferences.
- Coordinated educational outings, enhancing children's experiences outside the home.
- Communicated regularly with parents about children's progress and well-being.
Server/Manager
Little Ricky’s Rib Joint
Winnetka
08.2012 - 03.2020
- Assisted in training new servers on menu offerings and service protocols.
- Managed dining area cleanliness and organization to enhance guest experience.
- Handled customer inquiries and resolved issues with professionalism and care.
- Enforced restaurant policies regarding safety, sanitation, and service standards.
- Facilitated communication between front-of-house and back-of-house teams effectively.
Education
Bachelor of Arts - Spanish Language And Literature
DePaul University
Chicago, IL03-2026
Skills
- Team leadership
- Customer service
- Conflict resolution
- Effective communication
- Inventory management
- Employee training
- Staff training
- Scheduling coordination
- Purchasing and cost control
- Recruitment
Languages
English
Professional
Spanish
Professional
Timeline
Pet Care Lead
Destination Pet
10.2024 - Current
Restaurant Manager
Phelan Family Brands
10.2020 - 12.2023
Private Nanny
Private Family Nanny
12.2018 - 03.2020
Server/Manager
Little Ricky’s Rib Joint
08.2012 - 03.2020
Bachelor of Arts - Spanish Language And Literature
DePaul University