Caroline Homere
Chicago
Summary
Dynamic Human Resource Management graduate with experience in recruitment, employee engagement, training facilitation, and HR operations. Proficient in leveraging HRIS systems, developing policies, and fostering collaborative team environments. Adept at aligning learning and development initiatives with organizational goals to drive measurable business impact.
Overview
7
7
years of professional experience
Work History
Customer Solutions Specialist II
Fuchs Lubricants
09.2022 - Current
- Serve as the primary contact for customer inquiries, fostering strong relationships and ensuring satisfaction.
- Collaborate with sales and technical teams to provide tailored solutions, aligning customer needs with business objectives.
- Lead training sessions for new hires on customer service protocols, enhancing team efficiency.
- Develop process improvements to streamline order management, reducing turnaround times by 15%.
HR Intern
The Elite Practitioner
01.2024 - 08.2024
- Partnered with HR leadership to develop and implement policies that aligned with organizational goals.
- Designed and facilitated onboarding programs, improving new hire retention rates by 20%.
- Supported employee engagement initiatives, including recognition programs and team-building events.
- Maintained compliance with regulatory requirements through meticulous record management.
Realtor
Baird & Warner
03.2020 - 06.2024
- Conducted market research and presented data-driven insights to clients, enhancing decision-making.
- Educated clients on processes and best practices, fostering trust and long-term relationships.
- Negotiated and managed transactions, ensuring seamless client experiences.
Community Support Specialist-Escalations
Uber Technologies
07.2019 - 06.2020
- Collaborated with engineering and program teams to implement new strategies, driving operational improvements.
- Supported the Learning and Development team as a Subject Matter Expert, contributing to onboarding programs.
- Utilized tools like ZenDesk and Jira to monitor and resolve escalated service tickets efficiently.
Consumer Banking Representative II
First Midwest Bank
01.2018 - 12.2018
- Trained and mentored new hires, improving onboarding efficiency.
- Promoted cross-selling of services, increasing product adoption by 10%.
- Delivered exceptional client support, achieving high satisfaction scores.
Education
Associate of Arts - Psychology
Prairie State College
06.2015
Project Management Certification -
Coursera
Bachelor of Science - Human Resources Management
Purdue University
05-2025
Skills
- Stakeholder Collaboration & Alignment
- Learning & Development Facilitation
- HRIS Management: Workday, Workforce
- Recruitment & Onboarding Strategies
- Employee Engagement Initiatives
- Data-Driven Decision Making
Timeline
HR Intern
The Elite Practitioner
01.2024 - 08.2024
Customer Solutions Specialist II
Fuchs Lubricants
09.2022 - Current
Realtor
Baird & Warner
03.2020 - 06.2024
Community Support Specialist-Escalations
Uber Technologies
07.2019 - 06.2020
Consumer Banking Representative II
First Midwest Bank
01.2018 - 12.2018
Project Management Certification -
Coursera
Bachelor of Science - Human Resources Management
Purdue University
Associate of Arts - Psychology
Prairie State College
Similar Profiles
Sneha ChitaleSneha Chitale
Senior Executive Procurement at Fuchs Lubricants (India) Pvt. Ltd. (wholly owned subsidiary of FUCHS SE Germany)Senior Executive Procurement at Fuchs Lubricants (India) Pvt. Ltd. (wholly owned subsidiary of FUCHS SE Germany)
Caroline HomereCaroline Homere
Customer Solutions Specialist II at Fuchs LubricantsCustomer Solutions Specialist II at Fuchs Lubricants
Rui BatistaRui Batista
EHS Supervisor at Fuchs LubricantsEHS Supervisor at Fuchs Lubricants