Caroline Constantino

Responsible for processing medical claims on a production rate of 25 claims per hour with excellent quality. Provide telephonic support for customers calling with general questions regarding eligibility, benefits, referral process, physicians/providers and members. Answers calls from the members and providers with a speed to answer rate of 2.35 seconds with no abandon rate. Responsible for training of all new Customer Service Representatives in a timely manner.

Composed and typed routine letters, memoranda's, prepared a variety of reports, minutes of meetings, scientific or technical material, numerical data, charts and forms. Received and screened all visitors and telephone calls, took messages, scheduled appointments for professionals and or management. Sorted, opened and distributed incoming mail to the staff and associates incoming correspondence files or related materials needed for meetings.