Caroline Barnwell

Facilitated training sessions for new bartenders, servers, and hosts to enhance team performance and customer satisfaction.

Collaborated with beverage director to design and refine seasonal cocktail recipes and batch preparations.

Managed restaurant operations, overseeing opening and closing procedures.

Extensive knowledge with Toast POS system

Designed floor plans and oversaw front-of-house operations as keyholder.

Thrives in high-pressure environments during peak dining periods.

Promoted positivity and support among colleagues to strengthen overall employee morale.

Achieved Basset and food handler certifications to ensure compliance with health and safety regulations.

Over 10 years experience in hospitality

Customers experience always comes first no matter the situation

Oversaw back-of-house kitchen operations during staffing shortages.

Liquor Inventory knowledge

Made sure mise en place were done every opening shift

Ensured bar cleanliness by implementing and maintaining health department code standards.

Delivered exceptional service to create memorable experiences, fostering customer loyalty and satisfaction.

• Managed vendor relationships, negotiating contracts and securing services essential for event success.
• Collaborated with marketing teams to promote events through targeted campaigns and social media engagement.
• Managed on-site operations, overseeing setup, execution, and breakdown of events to ensure compliance with standards.
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
• Developed and implemented training programs for new bartenders, enhancing service quality and consistency.
• Managed high-volume drink orders during peak hours, ensuring prompt service and customer satisfaction.
• Collaborated with kitchen staff to ensure timely food service and quality standards.
• Trained new servers on best practices for service and event execution.

• Supervised front-of-house operations to ensure seamless guest experiences.
• Managed reservation systems to optimize seating arrangements and waitlist efficiency.
• Trained new hosts in company policies and procedures.
• Collaborated with management to develop strategies for improving overall dining experience.
• Trained new servers in menu knowledge and customer service techniques.

• Provided exceptional customer service in fast-paced bar environment.
• Delivered cocktails and beverages efficiently, ensuring timely service during peak hours.
• Collaborated with bartenders to maintain high-quality drink standards and presentation.
• Managed inventory levels, restocking supplies as needed to meet demand.
• Implemented upselling techniques, enhancing guest experience and increasing sales opportunities.
• Ensured cleanliness and organization of service areas, adhering to health and safety regulations.