Caroline Bailey
Chicago
Summary
High-energy extrovert skilled in communication, collaboration, and customer service. Dedicated professional committed to creating a personable and satisfying experience for all guests. Experience in high-conflict resolution, collaboration with colleagues, maintaining productivity in a fast-paced environment, and balancing tasks promptly. Excelling in authenticity and professionalism while accurately taking orders, delivering drinks, and catering to special requests, enhancing guests' experience.
Overview
5
5
years of professional experience
Work History
Hostess Manager/Server/Food Runner
Tiny Lounge on the Riverwalk LLC
Chicago
05.2022 - Current
- Monitored seating arrangements to optimize table utilization and reduce wait times, ensuring prompt guest service.
- Trained and coached new hostesses, implementing progressive discipline in customer service standards.
- Assisted management in developing policies and procedures for efficient hostess operations.
- Collaborated with colleagues from various departments to provide support during busy periods.
- Ensured that each guest was greeted, served, and monitored courteously, quickly, and efficiently to ensure customer satisfaction
- Maintained clear communication with kitchen staff regarding orders and dietary requirements.
- Worked alongside management to organize events and accommodate large groups efficiently.
- Adhered to and enforced safety regulations within the restaurant at all times.
Canvasser
47th ward Democrats
Chicago
02.2021 - Current
- Researched demographic data from local communities before initiating campaigns in those areas..
- Traveled door-to-door within targeted neighborhoods or localities to generate new business leads with residents.
Hostess
Gibsons Restaurant Group
Chicago
01.2025 - 05.2025
- Collaborated with management in building guest relations and profiles to create a personalized experience.
- Welcomed guests with warmth and professionalism in a high-end dining environment.
- Maintained cleanliness and organization of the entrance and waiting area consistently.
- Managed reservations through OpenTable or similar software programs.
Camp Counselor
Hummingbird Music Camp
Jemez Springs
06.2021 - 07.2023
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Inspected cabins daily to verify cleanliness standards.
Education
Some College (No Degree) - Marketing
Harold Washington College
Chicago, IL06-2028
Skills
- Customer service
- Adaptability and flexibility
- Team leadership
- Conflict resolution
- Professionalism
- Communication skills
- Team collaboration
- Guest relations
Timeline
Hostess
Gibsons Restaurant Group
01.2025 - 05.2025
Hostess Manager/Server/Food Runner
Tiny Lounge on the Riverwalk LLC
05.2022 - Current
Camp Counselor
Hummingbird Music Camp
06.2021 - 07.2023
Canvasser
47th ward Democrats
02.2021 - Current
Some College (No Degree) - Marketing
Harold Washington College