Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Rosales

Chicago

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Shift Leader

Tropical Smoothie
Chicago
06.2021 - Current
  • Supervised team members during busy shifts to ensure smooth operations.
  • Resolved customer complaints quickly to enhance satisfaction
  • Assisted in training new employees on shift
  • Assisted general manager with operations game plan.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining area, restrooms, kitchen equipment, and floors.

Barista

Starbucks
Chicago
02.2017 - 04.2020
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Operated espresso machines and other brewing equipment.
  • Managed cash register transactions, ensuring accurate and efficient customer service.
  • Handled busy morning customer flow, providing prompt service to meet high demand.
  • Maintained cleanliness and organization of work areas to enhance customer experience.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Education

Farragut Career Academy
Chicago, IL

Skills

  • Team supervision
  • Employee training
  • Customer resolution
  • Cash handling
  • Positive attitude

Timeline

Shift Leader

Tropical Smoothie
06.2021 - Current

Barista

Starbucks
02.2017 - 04.2020

Farragut Career Academy
Carolina Rosales