CAROLINA MERCADO
Bourbonnais
Summary
Accomplished Operations Supervisor with expertise in logistics management and conflict resolution, honed at Clorox-DHL Supply Chain. Led a team of 20+, enhancing productivity and fostering collaboration. Proficient in project management and inventory coordination, driving operational excellence and employee engagement. Skilled in optimizing processes and implementing improvements for sustained success.
Overview
14
14
years of professional experience
Work History
Intern
We Stand for Jesus Christ Ministires
Kankakee, IL
02.2026 - 05.2026
- Assisted with organizing community outreach events, enhancing engagement with local stakeholders and volunteers.
- Collaborated with staff to develop promotional materials, raising awareness of ministry initiatives within the community.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Operations Supervisor
Clorox -DHL Supply Chain
10.2023 - Current
- Directed a team of 20+ members, fostering effective communication and collaboration to meet project deadlines.
- Resolved team conflicts through mediation and problem-solving techniques, maintain a positive work environment.
- Handled administrative duties including preparing reports and maintaining records.
- Conducted training sessions for team members, improving skill sets and performance.
- Monitored and reported on LMS, implementing improvements to optimize group operations.
Operations/Claw Operator/assistant
DHL Supply Chain
12.2013 - Current
- Ensure the handling (picking, labeling, packaging, and loading) of specific orders to ensure they meet all requirements.
- Operated warehouse equipment to move goods efficiently within the facility.
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Monitored production processes to identify and resolve any workflow issues.
- Utilized warehouse management systems for tracking shipments and inventory levels.
- Inspected finished products to verify conformity to quality standards.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Inventory Clerk
NULOGY
- Trained in inventory.
- Performing office task using different programs such as Word, data entry, excel, and red prairie.
- Set up cross shipment for product for operations side.
Lead
Flexible Staffing-Clorox/Exel
01.2012 - 11.2013
- I worked as a lead learning 6 different lines.
- Supervised over 40 employees at a time on a daily basis.
- Learned every aspect of the Co-pack production line.
Education
Associates - General Studies
Kankakee Community College
Bachelor - Business Management Administration
Olivet Nazarene University
Bourbonnais, IL05-2026
Skills
- Team leadership
- Project management
- Effective communication
- Conflict resolution
- Data analysis
- Inventory management
- Process optimization
- Logistics management
- Customer relations
- KPI tracking
- Operations management
- Marketing
Certifications Training
- Certified in sit-down/stand-up/clamp/claw/slips.
- CPR trained.
- Achieved Employee of the month on the first month of being promoted to Group Coordinator.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Intern
We Stand for Jesus Christ Ministires
02.2026 - 05.2026
Operations Supervisor
Clorox -DHL Supply Chain
10.2023 - Current
Operations/Claw Operator/assistant
DHL Supply Chain
12.2013 - Current
Lead
Flexible Staffing-Clorox/Exel
01.2012 - 11.2013
Inventory Clerk
NULOGY
Associates - General Studies
Kankakee Community College
Bachelor - Business Management Administration
Olivet Nazarene University