Carolina Ayala
Toronto
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
5
years of professional experience
Work History
Remote Administrative Assistant
Australian Computer Society
04.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Administrative/Legal Assistant
LumberLaw
01.2020 - 01.2022
- Serve as a point of contact for clients, providing exceptional service and addressing inquiries in a timely and professional manner
- Compose and edit 5professional emails, letters, and reports, ensuring clarity and adherence to company standards
- Execute precise data entry tasks with a focus on accuracy and attention to detail
- Coordinate complex schedules, balancing multiple priorities and deadlines for executives and teams.
- Ensured accuracy of legal documents by proofreading, editing, and verifying proper formatting according to court guidelines.
Flight Attendant
Air Canada Rouge
05.2017 - 09.2019
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high-performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, and evolving company policies, safety procedures, and customer service strategies.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Education
Hospitality and Tourism Management Diploma -
George Brown College
Toronto ON01.2017
Skills
- Proven dedication to continuous learning and skill development in diverse professional and personal pursuits
- Proficient in Google Sheets and Excel, including advanced features such as pivot tables, VLOOKUP, conditional formatting, data validation, and complex formula creation for data analysis and reporting
- Fluent in Spanish, enhancing ability to connect with and serve a diverse range of individuals and communities
- Recently back from a one-year solo trip around South East Asia that helped foster adaptability, cultural sensitivity, and a global perspective
- Employee of the month October 2022 at Cox Purtell Agency
Languages
English
Native language
Spanish
Advanced
C1
Timeline
Remote Administrative Assistant
Australian Computer Society
04.2022 - 09.2022
Administrative/Legal Assistant
LumberLaw
01.2020 - 01.2022
Flight Attendant
Air Canada Rouge
05.2017 - 09.2019
Hospitality and Tourism Management Diploma -
George Brown College
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