CAROL YOUNG
Chicago
Summary
Dynamic retail operations executive with 20+ years of leadership experience driving high-volume retail operations, developing high-performing teams, improving profitability, and executing operational strategies. Proven success leading multimillion-dollar businesses, coaching leaders, and delivering exceptional customer experiences.
Overview
25
25
years of professional experience
Work History
Senior Boutique Proprietor
Benefit Cosmetics
01.2023 - 01.2026
- Trained Boutique Proprietors to improve sales, operations, and leadership performance.
- Analyzed KPIs and implemented strategic action plans.
- Partnered with Executive Leadership on talent development and business initiatives.
- Led operational excellence and compliance across boutiques.
- Analyzed market trends to identify growth opportunities and inform product development strategies.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
Boutique Proprietor
Benefit Cosmetics
01.2018 - 01.2023
- Directed one of the Central Region's highest-volume boutiques exceeding $1M in annual revenue.
- Recruited, coached, and developed Licensed Estheticians and retail professionals.
- Managed payroll, scheduling, merchandising, inventory, and financial performance.
- Built community partnerships to strengthen brand awareness.
Sales Manager
Macy's
01.2014 - 01.2018
- Managed 50+ associates across multiple high-volume departments.
- Increased a $7M business by 21% through strategic planning.
- Partnered with corporate leadership on pilot initiatives.
Customer Service Manager
Target
01.2012 - 01.2014
- Led hiring, coaching, and development of 25+ employees.
- Improved customer satisfaction and operational performance.
- Developed training programs that improved staff performance and reduced onboarding time for new hires.
Marketing & Administrative Coordinator
Nightingale Home Health Care
01.2010 - 01.2012
- Managed office operations and referral marketing initiatives.
- Managed documentation processes to ensure compliance with industry regulations and standards.
- Streamlined communication between healthcare teams and clients, improving response times.
Assistant Store Manager
Victoria's Secret
01.2001 - 01.2009
- Recruited, trained, and developed high-performing retail associates.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team efficiency and service quality.
Education
Associate Degree - Elementary Education & Business Administration
Malcolm X College
2012
Skills
- Retail Operations
- Multi-Unit Leadership
- Business Strategy
- Talent Development
- KPI Management
- P&L Accountability
- Recruiting
- Succession Planning
- Customer Experience
- Merchandising
- Operational Excellence
Career Highlights
- $3M+ annual boutique volume
- 21% sales growth on a $7M Macy's business
- 20+ years of retail leadership
- Led and developed teams of 50+ associates
- Expertise in operations, talent development, and KPI management
Timeline
Senior Boutique Proprietor
Benefit Cosmetics
01.2023 - 01.2026
Boutique Proprietor
Benefit Cosmetics
01.2018 - 01.2023
Sales Manager
Macy's
01.2014 - 01.2018
Customer Service Manager
Target
01.2012 - 01.2014
Marketing & Administrative Coordinator
Nightingale Home Health Care
01.2010 - 01.2012
Assistant Store Manager
Victoria's Secret
01.2001 - 01.2009
Associate Degree - Elementary Education & Business Administration
Malcolm X College