Carol Amador
Lyons
Summary
Dynamic customer service professional with a proven track record at Sodexo, excelling in problem-solving and team collaboration. Recognized for enhancing customer satisfaction through effective communication and compassionate understanding. Skilled in time management and maintaining high standards of service quality, ensuring seamless operations in fast-paced environments.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
16
16
years of professional experience
Work History
Cashier
Sodexo Food Service
09.2018 - 05.2025
- Greeted students entering cafeteria and responded promptly to customer needs.
- Welcomed students and helped determine their needs.
- Worked flexible schedule to meet schools needs.
- Operated POS register for cash & student card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized warming cookies in front lanes.
Food Service Worker
Sodexo Food Service
09.2018 - 05.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for students.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service Supervisor
AGI/Toyota Park
06.2009 - 08.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
High School Diploma -
Maria HS
Chicago, IL05-1981
Skills
- Customer service excellence
- Customer assistance
- Work ethic and integrity
- Compassionate understanding
- Time management skills
Timeline
Cashier
Sodexo Food Service
09.2018 - 05.2025
Food Service Worker
Sodexo Food Service
09.2018 - 05.2025
Customer Service Supervisor
AGI/Toyota Park
06.2009 - 08.2015
High School Diploma -
Maria HS
Similar Profiles
Bobbi FieldBobbi Field
Kitchen / Retail Manager at Sodexo Food ServiceKitchen / Retail Manager at Sodexo Food Service
Sandra GarnerSandra Garner
Senior Supervisor at Sodexo Food Service DHLSenior Supervisor at Sodexo Food Service DHL
Jesus EstradaJesus Estrada
Chief Cook at Sodexo Food ServiceChief Cook at Sodexo Food Service
Jennifer NagyJennifer Nagy
IT Manager -Clinical Apps & Device Integration at Promedica Health SystemIT Manager -Clinical Apps & Device Integration at Promedica Health System
Devon GoodmanDevon Goodman
Shift Manager at Dunkin' DonutsShift Manager at Dunkin' Donuts