Carmin Morales
Edison
Summary
Dedicated Hospitality, Sales, and Management Professional with 7+ years of experience in fine dining and luxury wellness environments. Proven track record in leadership, office administration, and high-level service execution. Adept at building strong client relationships through bilingual communication and a vibrant, team-focused approach. Recognized for consistently exceeding performance standards and driving revenue growth. Eager to bring energy and expertise to a new opportunity that values exceptional service and operational excellence.
Overview
6
6
years of professional experience
Work History
Server
Ruth’s Chris Steakhouse
Northbrook
04.2023 - 11.2024
- Delivered a personable and engaging guest experience, driving repeat clientele and positive reviews.
- Consistently met and surpassed corporate service standards.
- Utilized bilingual skills to enhance communication and hospitality for diverse guests.
Lead Server / Banquet Server
Michael Jordan’s Steakhouse
Chicago
01.2022 - 04.2023
- Mastered extensive wine (500+), whiskey (100+), and cocktail menus to elevate guest experiences.
- Contributed over $400K in net sales through expert upselling and guest engagement.
- Played a key role in executing upscale dining presentations and wine pairings.
- Surpassed individual and team sales goals, supporting year-over-year revenue growth.
Server
Ocean Prime
Chicago
03.2019 - 03.2020
- Helped launch the restaurant as a lead cocktail server on the opening team.
- Earned invitation to management track due to strong performance and leadership.
- Partnered with management to implement strategies that contributed to $6M in annual revenue.
Education
Bachelor of Liberal Arts and Sciences - Psychology
The University of Illinois at Urbana-Champaign
Urbana-ChampaignSkills
- Customer Service & Guest Relations
- Wine & Spirits Expertise
- High-Volume/Fine Dining Environments
- Relationship Building & Networking
- Team Leadership & Collaboration
- Spanish/English Bilingual Communication
- Public Speaking & Communication
- Inventory & Administrative Management
- Business Operations & Sales Growth
- Adaptability in Fast-Paced Settings
Languages
- Spanish
- English
- Spanish
Timeline
Server
Ruth’s Chris Steakhouse
04.2023 - 11.2024
Lead Server / Banquet Server
Michael Jordan’s Steakhouse
01.2022 - 04.2023
Server
Ocean Prime
03.2019 - 03.2020
Bachelor of Liberal Arts and Sciences - Psychology
The University of Illinois at Urbana-Champaign