Carmen Zaya
Chicago
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Medical Spa Receptionist
Pure Medical Spa
03.2023 - 10.2023
- Maintained patient databases and updated information in accordance with HIPAA protocols
- Managed and scheduled appointments for providers based on optimal patient loads and clinician availability
- Supported office staff and operational requirements with administrative tasks
- Enhanced office efficiency by handling high volume of callers per day.
LifeSpa Assistant Manager
LifeTime Fitness
10.2022 - 03.2023
- Responsible for supporting the day-to-day operations of the store/department
- Assisted in supervising and training staff, ensuring exceptional customer service
- Assisted in creating schedules, monitoring inventory, and maintaining store appearance
- Implemented processes to increase efficiency, sales, and customer satisfaction
- Acted as a liaison between management and staff, effectively communicating expectations and feedback
- Demonstrated proficiency in cash handling and financial reporting.
Mobile Expert
T-Mobile
01.2022 - 10.2022
- Met and exceeded daily/monthly sales quota
- Maintained and increased client retention by providing exceptional customer service and sales assistance
- Learned and taught new skill sets and applied them to daily work tasks
- Developed and sustained customer relationships with existing customer base, building rapport as a personable and trusted representative
- Used and mastered 6 advanced tech systems to better assist both T-Mobile and Sprint customers post-merger.
Assistant Manager
Blink Fitness
04.2021 - 01.2022
- Handled customer complaints following company policies and procedures
- Monitored and maintained store inventory on a weekly basis, controlled product quality and on-shelf availability, and drafted sales and inventory reports for upper management
- Supervised and motivated staff to improve performance in POS systems, inventory control and customer service
- Addressed and resolved member concerns, maintaining brand loyalty and increasing customer satisfaction ratings
- Ensured employees complied with company policies and procedures by conducting weekly meetings to communicate issues and resolving employee questions and concerns.
Front Desk
Planet Fitness
09.2017 - 01.2020
- Handled all incoming calls and answered the enquiries made whilst maintaining a record of all members and guests coming into the gym/spa area
- Collected payments for membership renewals and resolved billing issues
- Educated all members and potential members on related classes and membership options using company slogan and core values
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Cultivated customer loyalty, promoted repeat customers and improved overall sales.
Education
High School Diploma -
Stephen T Mather High School
Chicago, IL06.2018
Skills
- Bookkeeping
- Project Coordination
- Administrative Support
- File Management
- Scheduling
- Office Management
- Data Entry
- Tech-Savvy
- Performance Improvement
- Staff Management
- Customer/Client Relations
- Time Management
- Organization Skills
Languages
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Medical Spa Receptionist
Pure Medical Spa
03.2023 - 10.2023
LifeSpa Assistant Manager
LifeTime Fitness
10.2022 - 03.2023
Mobile Expert
T-Mobile
01.2022 - 10.2022
Assistant Manager
Blink Fitness
04.2021 - 01.2022
Front Desk
Planet Fitness
09.2017 - 01.2020
High School Diploma -
Stephen T Mather High School
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