Carmen DePortillo
Joliet
Summary
Operational Supervisor at UPS with a strong record of improving efficiency and team performance. Expertise in workforce planning and employee training, leading to a 20% increase in productivity through effective process improvements. Proven ability to streamline operations and enhance workflow efficiency while maintaining high standards of accuracy and customer service. Committed to fostering team growth and implementing policies that enhance organizational procedures.
Overview
30
30
years of professional experience
Work History
Operational Supervisor
United Parcel Service (UPS)
01.1994 - 01.2024
- Oversee part time supervisors, employees and delegate the workload in the most efficient manner
- Manage daily operations of package sorting, ensuring efficiency and accuracy in the processing and handling of packages
- Implement safety protocols and conduct regular safety meetings to ensure a safe working environment for all employees
- Train new employees on UPS policies, procedures, and equipment operation, ensuring compliance with company standards
- Oversee package handlers while training, developing and keeping workgroups responsible for safety production and performance
- Maintain high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety
- Provide innovative and effective leadership that cultivates a functional working relationship with all levels of personnel throughout the organization
- Ensure all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and OSHA requirements
- Manage department resources to ensure maximum output, accuracy, and efficiency at all times
- Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels
- Implement employee personal development plans as required to ensure the continuing professional growth of department personnel
- Execute detailed orientation, skills and safety training for all department employees ensuring they receive appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development
Education
Bachelor’s of Arts - Public Adminstration
Governor State University
University Park, IL05-2017
Skills
- Excel and Word proficiency
- Conflict resolution
- Coaching techniques
- Workforce planning
- Time management
- Policy and procedure modification
- Work delegation
- Team collaboration
- Schedule management
- Staff supervision
- Team building
- Package sorting
- Safety protocols
- Employee training
- Performance management
- Process improvement
- Operational efficiency
- Resource management
References
Available Upon Request
Languages
Spanish
Professional
References
References available upon request.
Timeline
Operational Supervisor
United Parcel Service (UPS)
01.1994 - 01.2024
Bachelor’s of Arts - Public Adminstration
Governor State University
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