Carmen Castillo
Melrose Park
Summary
Certified Pharmacy Technician with a diverse background in retail, hospital, and remote insurance settings. Skilled in medication processing, insurance verification, prior authorizations, and appeals support. Demonstrated success working independently in remote environments while maintaining accuracy, productivity, and compliance. Recognized for strong analytical thinking, organization, and effective communication with providers, pharmacists, and insurance partners.
Overview
11
11
years of professional experience
Work History
Senior Pharmacy/Appeals Technician
OptumRx
2022.09 - Current
- Facilitated prior authorization requests through thorough review of medical documentation and patient information.
- Coordinated with healthcare providers to obtain necessary clinical information for authorization processes.
- Educated patients on insurance coverage policies and medication access options.
- Prepare and submit appeal packets (medical necessity letters, clinical notes, labs).
Certified Pharmacy Technician
Loyola University Medical Center
2021.08 - 2023.02
- Compounded medications accurately, ensuring compliance with safety protocols and pharmacy regulations.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Assisted pharmacists in verifying prescriptions, enhancing accuracy and patient safety.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Certified Pharmacy Technician
Walgreens
2019.02 - 2021.08
- Communicating with pharmacy customers to gather and verify personal, medical, and insurance information.
- Assisting pharmacists with counting medications, labeling containers, and typing prescriptions.
- Documenting refill requests from patients and prescribers via telephone.
- Adhering to HIPAA regulations and upholding patient privacy rules.
- Ordering and managing inventory.
Customer Service Associate
Walgreens
2015.06 - 2019.02
- Offered customers information about products, services, prices, and special offers.
- Answered phones and resolved customer issues and complaints.
- Collected payments and handled cash flow.
- Stocked and ordered store products.
- Printed and displayed sales tags.
Education
Bachelor of Science - Broadcast Journalism
University of Illinois at Urbana-Champaign
Urbana-Champaign, IL05.2018
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Noble Street College Prep
Chicago, IL05.2014
Skills
- Patient confidentiality compliance
- Prescription management
- Pharmaceutical calculations
- Insurance verification
- Supply management
- Data entry
Timeline
Senior Pharmacy/Appeals Technician
OptumRx
2022.09 - Current
Certified Pharmacy Technician
Loyola University Medical Center
2021.08 - 2023.02
Certified Pharmacy Technician
Walgreens
2019.02 - 2021.08
Customer Service Associate
Walgreens
2015.06 - 2019.02
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Noble Street College Prep
Bachelor of Science - Broadcast Journalism
University of Illinois at Urbana-Champaign