Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen A. Gonzalez

Joliet

Summary

Versatile banking professional with extensive experience in loan processing, document review, and financial services. Skilled in navigating fast-paced environments, analyzing complex data, and ensuring compliance with regulatory standards. Adept at delivering exceptional customer service, streamlining workflows, and collaborating across teams to achieve organizational goals. Seeking opportunities in banking, operations, or related roles that require adaptability, attention to detail, and strong problem-solving skills.

Overview

13
13
years of professional experience

Work History

Consumer Real Estate Services

Old National Bank
01.2020 - Current
  • Company Overview: Old National Bank (formerly First Midwest Bank)
  • Reviewed real estate appraisals to ensure accuracy, compliance, and adherence to industry standards
  • Conducted comprehensive property title analyses to identify discrepancies, liens, and potential risks
  • Collaborated with underwriters, legal teams, and clients to resolve title-related issues and ensure smooth loan processing
  • Ensured strict compliance with legal and regulatory requirements in all real estate transactions and documentation
  • Delivered timely, detailed reports to support informed decision-making in loan operations
  • Maintained exceptional client relationships by providing updates, addressing inquiries, and ensuring customer satisfaction
  • Old National Bank (formerly First Midwest Bank)

Loan Processor

First Midwest Bank
01.2015 - 01.2020
  • Submitted loan applications in a timely manner while maintaining knowledge of loan products and qualification requirements
  • Collected and prepared loan documentation, including payoffs, tax returns, W-2s, and mortgage statements, for underwriter review
  • Reviewed titles and assisted clients in removing liens, resolving discrepancies, and ensuring compliance
  • Responded to applicant questions and provided timely resolution of loan-based issues
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
  • Processed loans across various departments to ensure timely and accurate proceedings

Customer Service Representative II

First Midwest Bank
01.2015 - 01.2017
  • Managed large volumes of incoming calls, providing product and service information and resolving client issues efficiently
  • Met customer service team referral sales targets and call handling quotas
  • Handled complaints, provided appropriate solutions, and followed up to ensure resolution and client satisfaction
  • Accepted and processed retail installment loans, CDs, stop payments, funds transfers, and other financial transactions
  • Participated in monthly team meetings to strategize on improving customer service operations

Receptionist

Dental Dreams
01.2012 - 01.2016
  • Managed front desk operations, including checking in patients, gathering personal and insurance information, and confirming appointments
  • Performed clerical duties such as copying, faxing, filing, and emailing to support office efficiency
  • Handled customer requests and complaints with professionalism and empathy
  • Maintained confidentiality of client and company information

Education

High School Diploma -

Joliet West High School
Joliet, IL
01.2012

Skills

  • Quick Learner
  • Financial Document Review
  • Flexible and Adaptable
  • Application Preparation
  • Information Verification
  • Dispute resolution
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Team collaboration
  • Effective communication

Languages

Spanish
Native or Bilingual

Timeline

Consumer Real Estate Services

Old National Bank
01.2020 - Current

Loan Processor

First Midwest Bank
01.2015 - 01.2020

Customer Service Representative II

First Midwest Bank
01.2015 - 01.2017

Receptionist

Dental Dreams
01.2012 - 01.2016

High School Diploma -

Joliet West High School
Carmen A. Gonzalez