Carly Horton
Chicago
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2010
2010
years of post-secondary education
Work History
Assistant Store Manager
7 Eleven
Melrose Park
01.2020 - Current
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service standards and procedures.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Assisted in scheduling shifts for staff to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Maintained cleanliness and organization of the store to meet health and safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Speedway
Chicago
07.2014 - 10.2019
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service standards and procedures.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Maintained cleanliness and organization of the store to meet health and safety regulations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Picker/Package Sorter
Amazon
Joliet
09.2016 - 07.2017
- Operated handheld scanners to accurately locate and pick items.
- Assisted team members in maintaining a safe and efficient work environment.
- Utilized conveyor systems to transport items to packing stations efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Selected products and items from shelves and pallets for customer orders.
- Sorted packages efficiently for timely delivery to customers.
- Adhered to safety protocols while handling packages in warehouse environment.
- Organized inventory areas to streamline sorting processes effectively.
- Sorted parcels according to postcode destinations.
- Unloaded incoming shipments from conveyor belts.
Education
Plainfield Central High School
Plainfield , ILSkills
- Inventory management
- Customer service
- Employee training
- Cash handling
- Problem solving
- Team leadership
- Time management
- Effective communication
- Customer service and engagement
- Assignment delegation
- Order management
- Verbal and written communication
- Attention to detail
- Problem-solving
Timeline
Assistant Store Manager
7 Eleven
01.2020 - Current
Picker/Package Sorter
Amazon
09.2016 - 07.2017
Assistant Store Manager
Speedway
07.2014 - 10.2019
Plainfield Central High School