Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Humberto Villanueva Campos

Naperville

Summary

Dynamic Grocery Department Manager at Pete's Market with a proven track record in enhancing sales through effective merchandising strategies and exceptional customer service. Skilled in inventory management and employee training, I successfully reduced shrinkage rates while fostering a collaborative team environment. Committed to driving performance and optimizing store layout for maximum efficiency.

Grocery management professional with extensive experience in leading teams and optimizing department operations. Known for achieving high standards in inventory control and customer service. Reliable team player with strong focus on adaptability and results-driven performance.

Professional grocery leader with robust experience in managing and optimizing grocery departments. Strong focus on team collaboration, achieving consistent results, and adapting to changing needs. Skilled in inventory management, customer service, and staff training. Reliable and flexible, ensuring efficient operations and high standards.

Knowledgeable [Desired Position] with background in managing grocery departments, ensuring smooth operations and high customer satisfaction. Proven ability to lead teams efficiently and implement effective inventory management strategies. Demonstrated expertise in problem-solving and enhancing customer service.

Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Grocery Department Manager

Pete´s Market
10.2019 - Current
  • Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
  • Collaborated with store management to optimize overall store performance and meet company goals.
  • Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
  • Implemented successful promotional campaigns to increase sales and drive customer engagement.
  • Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
  • Evaluated financial data to identify opportunities for cost reduction and revenue growth within the grocery department.
  • Led a team of employees, providing ongoing training and development for optimal performance.
  • Managed grocery department operations, ensuring a clean and organized store environment.
  • Increased employee retention through effective recruitment, training, and motivation strategies.
  • Developed strong relationships with suppliers to secure better pricing and product availability.
  • Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.

Analista De Costos De Construcción

Gobierno De Jalisco
01.2015 - 12.2018
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Prepared material orders to complete projects on time and within budget.
  • Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
  • Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
  • Analyzed designs and performed accurate cost analysis.
  • Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
  • Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
  • Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
  • Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.

Ejectuivo Bancario

BBVA
03.2012 - 11.2014
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Fostered positive banking experience, helping customers with account management and service selection.
  • Assisted customers in understanding banking products, leading to increased uptake of services.
  • Reinforced customer trust by providing accurate account information and transaction confirmations.

Education

BBA - Administración

Universidad Del Valle De Mexico
Mexico
12-2027

Skills

  • Shelf stocking
  • Pricing and shelf labeling
  • Merchandising strategies
  • Employee scheduling
  • Store layout
  • Promotion planning
  • Coordination of inventory
  • Customer service and assistance
  • Customer service management
  • Interpersonal and written communication
  • Scheduling coordination
  • Store maintenance
  • Workflow planning
  • Product merchandising

Languages

English
Full Professional

Timeline

Grocery Department Manager

Pete´s Market
10.2019 - Current

Analista De Costos De Construcción

Gobierno De Jalisco
01.2015 - 12.2018

Ejectuivo Bancario

BBVA
03.2012 - 11.2014

BBA - Administración

Universidad Del Valle De Mexico

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Carlos Humberto Villanueva Campos