Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
Generic

Carlos Zamora

Elmwood park

Summary

Results-driven sales professional with a proven track record of exceeding targets in the Midwest. Skilled in relationship building, market trend analysis, and business development to drive revenue growth. Committed to customer satisfaction and aspiring to leverage sales expertise in leadership roles. Proficient in Adobe and Microsoft software, with a background in illustration and graphic design. Experienced clerical associate with strong organizational, communication, and problem-solving skills, focused on efficient task completion, data entry, and customer service. Collaborative team player dedicated to success.

Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Relations Representative

StateFarm
01.2024 - Current
  • Consistently surpassed sales targets
  • Created weekly sales reports to track progress towards sales goals.
  • Proficient with Salesforce (or other CRM software), Microsoft Office Suite, and proprietary State Farm systems.
  • Built and maintained strong client relationships, increasing customer retention.
  • In-depth knowledge of auto, home, life, and health insurance products.
  • Educated customers on coverage options, policy changes, and bundling strategies.
  • Managed a growing pipeline of prospective clients using CRM tools.
  • Delivered clear, confident presentations and policy explanations to clients.
  • Ensured all sales and policy documents complied with state insurance regulations.
  • Assessed client needs and provided tailored policy recommendations.
  • Skilled in negotiating terms and handling objections to close high-value policies.
  • Juggled multiple client accounts, calls, follow-ups, and administrative tasks efficiently.
  • Organized daily workflow to maximize productivity and minimize downtime.
  • Delivered client support and policy education in English and Spanish.
  • Processed and organized incoming documents to ensure efficient workflow.
  • Entered and maintained accurate data across multiple systems to support operational efficiency.
  • Verified and corrected discrepancies in data entries to ensure information integrity.
  • Conducted regular audits of data sets to identify inconsistencies and recommend corrective actions.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Assisted in development of new data entry protocol, leading to improved data integrity.
  • Improved data accuracy by meticulously reviewing and updating customer information.
  • Supported successful audit processes by providing accurate and timely data reports.
  • Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
  • Entered detailed customer and transaction data for enhanced record-keeping and analysis.

Lead Key Holder

Gamestop
10.2024 - 01.2025
  • Consistently surpassed sales targets within the district.
  • Increased profitability by promoting yearly subscription packages.
  • Consistently outperformed other sales staff.
  • Used diverse sales techniques and persuasive approach to maximize sales success.
  • Created weekly sales reports to track progress towards sales goals.
  • Promoted products through effective sales techniques, resulting in increased sales figures.
  • Analyzed sales data to identify trends and forecast future sales goals.
  • Recognized as a top sales associate in the Midwest district.
  • Ranked consistently as leading performer in warranty sales.
  • Managed daily store operations, ensuring optimal customer service and merchandise presentation.
  • Trained and mentored new staff members on company policies and procedures.
  • Collaborated with team members to streamline data entry processes for improved turnaround times.
  • Utilized advanced spreadsheet functions and database management tools to enhance reporting accuracy.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Used computer software to store and retrieve data.
  • Managed and organized documents for data entry tasks.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Updated and maintained customer information, documents and records.
  • Analyzed current data records to provide detailed reports.
  • Developed and implemented data entry operations.

Mail Clerk

Dnata
10.2022 - 10.2024
  • Sorted and distributed incoming mail to appropriate departments efficiently.
  • Maintained accurate records of outgoing mail for tracking purposes.
  • Operated postal equipment, including franking machines and scales, to prepare shipments.
  • Assisted in managing inventory of mailing supplies to ensure availability.
  • Provided support during peak periods by prioritizing urgent mail deliveries.
  • Trained new staff on proper mail handling techniques and safety protocols.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Checked parcels were securely sealed to eliminate losses.
  • Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Tracked outgoing mail to provide accurate customer updates.
  • Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
  • Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
  • Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
  • Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
  • Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
  • Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
  • Developed training program for new mail clerks, enhancing team skill levels.
  • Streamlined mail distribution processes, leading to more efficient internal delivery times.

Kitchen Staff Member

Ignite Gaming Lounge
10.2019 - 03.2020
  • Assisted in food preparation and cooking, ensuring adherence to safety and sanitation standards.
  • Collaborated with team members to streamline kitchen operations and improve workflow efficiency.
  • Maintained inventory levels, tracking supplies to prevent shortages and ensure timely replenishment.
  • Trained new staff on operational procedures, enhancing team productivity and service quality.
  • Monitored food quality during preparation, ensuring consistency in presentation and taste.
  • Adhered to health regulations while managing kitchen equipment and cleaning protocols effectively.
  • Implemented time-saving techniques for meal preparation, reducing wait times for customers.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Stock Assistant

Superdry
06.2017 - 09.2019
  • Managed inventory levels and ensured accurate stock counts during regular audits.
  • Streamlined stock replenishment processes to enhance efficiency in product availability.
  • Coordinated with suppliers to resolve discrepancies and maintain optimal inventory flow.
  • Trained new staff on stock handling procedures, enhancing team performance and compliance.
  • Monitored product expiration dates and conducted timely removals to ensure quality control.
  • Assisted in preparing merchandise displays, contributing to improved customer engagement and sales support.
  • Collaborated with cross-functional teams to optimize supply chain operations and reduce delays in delivery.
  • Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
  • Played a pivotal role during annual physical inventories count ensuring thoroughness and accuracy throughout entire process.
  • Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
  • Contributed to loss prevention efforts through diligent monitoring of the stock area, noting any irregularities or signs of theft.
  • Optimized storage space usage through efficient organization and arrangement of items within the warehouse facility.
  • Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.
  • Improved warehouse efficiency by assisting in the implementation of a new barcode scanning system for tracking inventory.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues related to product availability or stock-related concerns.
  • Enhanced inventory management by meticulously maintaining and organizing stock records.

Education

Bachelor's - Computer Information Studies

DeVry University
Chicago, IL
01.2020

High School - undefined

Maine West High School
01.2017

Skills

  • Cash handling accuracy
  • Licensed Insurance Agent (P&C, Life/Health)
  • Sales leadership
  • Loss prevention
  • Training and mentoring
  • Customer service
  • Sales proficiency
  • Task delegation
  • Client Retention
  • Sketchbook pro
  • Graphic arts
  • Digital illustration
  • Proficient in Adobe Suite
  • Sketching and brainstorming
  • Adobe creative suite
  • Graphic arts education
  • Document control
  • Scheduling appointments
  • Data entry
  • Microsoft office
  • Microsoft Office Suite
  • Promotional support
  • Customer satisfaction
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Data collection
  • Staff training
  • Prioritization
  • De-escalation techniques
  • Building rapport
  • Technical support
  • Quality control
  • Clerical support
  • Live chat support
  • Filing
  • Dispute resolution
  • Customer education
  • Product sales
  • Microsoft Word
  • Data accuracy
  • Accuracy and attention to detail
  • Time management
  • File management
  • Independent worker
  • Word processing
  • Filing and data archiving
  • Data management
  • Problem-solving
  • Office administration
  • Maintains confidentiality
  • Strong problem solver
  • Data processing
  • Complaint resolution
  • Issue resolution
  • Professional telephone demeanor
  • Staff education and training
  • Recordkeeping strengths
  • Office equipment proficiency
  • CRM software
  • Microsoft office expertise
  • Database maintenance
  • Record preparation
  • Workflow management
  • Invoice processing
  • Data verification expertise
  • Information security
  • Data security
  • Multi-line phone proficiency
  • Report analysis
  • Safety regulations
  • Insurance eligibility

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Maintained an average typing speed of 60 WPM on all assignments.

Certification

  • Licensed inProperty and Casualty
  • Licensed in Life and Health

LANGUAGES

Spanish: Native/ Bilingual
English: Native/ Bilingual

Timeline

Lead Key Holder

Gamestop
10.2024 - 01.2025

Customer Relations Representative

StateFarm
01.2024 - Current

Mail Clerk

Dnata
10.2022 - 10.2024

Kitchen Staff Member

Ignite Gaming Lounge
10.2019 - 03.2020

Stock Assistant

Superdry
06.2017 - 09.2019

High School - undefined

Maine West High School

Bachelor's - Computer Information Studies

DeVry University

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Carlos Zamora