Eric Ortiz
Chicago,IL
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Glenbrook Hospital
11.2023 - Current
- Quickly answers and accurately directs over 40 incoming calls for Glenbrook Hospital i
- Provides front-line customer service to patients, families, and staff regarding customer service issues, inquiries, and complaints
- Handles emergency code situations following hospital and departmental procedures
- Maintains the paging system database and programs hospital staff pagers as needed
- Adheres to Glenbrook Hospital standards, policies, and procedures.
Typesetter (Temporary)
J.S. PALUCH COMPANY, INC
05.2021 - 08.2021
- Created numerous bulletin advertisements according to client needs
- Edited images, edited copy text, and created design layouts
- Created over 35 layout design pages weekly, monthly, and quarterly prints
- Produced style sheets and master files in compliance with regulations
- Sorted and filed calendar proofs and archived ads
- Worked collaboratively in a team environment to ensure brand consistency
- Conceptualized, designed, and art-directed visual materials.
Graphic Design Intern
NORTH SUBURBAN YMCA
03.2020 - 09.2020
- Created over 40 visual advertisements – flyers, posters, and videos
- Created animations for social media campaigns
- Ensured compliance with approved design standards.
- Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
- Enhanced brand visibility by designing eye-catching marketing materials for print and digital campaigns.
- Designed graphics for websites, logos, and promotions for marketing purposes.
Graphic Design Intern
MCKLEIN COMPANY, LLC
01.2019 - 05.2019
- Created more than 20 advertisements for luxury baggage and edit the company catalog
- Communicated with the team to contribute to creative designs
- Participated in brainstorming sessions with cross-functional teams to generate innovative ideas for upcoming projects.
- Efficiently manage multiple projects simultaneously while maintaining a high level of attention to detail and meeting deadlines consistently.
Office Clerk (Temporary)
CHICAGO BOARD OF ETHICS
06.2017 - 09.2017
- Organized and sorted legal documents to help prepare lawyers
- Determined which documents needed to be filed and which shredded
- Replenished office supplies and maintained office equipment
- Sorted and delivered mail to more than 10 attorneys
- Maintained and updated client database.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
Education
Some College (No Degree) - Illustration
Oakton Community College
Chicago, ILBachelor of Science - Graphic Arts
Concordia University Chicago
River Forest, IL05.2020
Associate of Applied Science - Biology
Wilbur Wright College
Chicago05.2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Professional Communication
- Dedicated Team Player
- Resourceful
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid sick leave401k match4-day work weekTeam Building / Company RetreatsWork from home optionPersonal development programsAccomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Responded to over 15 customer inquiries each day.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion.
Timeline
ADMINISTRATIVE ASSISTANT
Glenbrook Hospital
11.2023 - Current
Typesetter (Temporary)
J.S. PALUCH COMPANY, INC
05.2021 - 08.2021
Graphic Design Intern
NORTH SUBURBAN YMCA
03.2020 - 09.2020
Graphic Design Intern
MCKLEIN COMPANY, LLC
01.2019 - 05.2019
Office Clerk (Temporary)
CHICAGO BOARD OF ETHICS
06.2017 - 09.2017
Some College (No Degree) - Illustration
Oakton Community College
Bachelor of Science - Graphic Arts
Concordia University Chicago
Associate of Applied Science - Biology
Wilbur Wright College
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