Carlos Medina
Prospect Heights
Summary
Dynamic Assistant General Manager with a strong focus on quality assurance and employee development. Expertise in streamlining operations and improving guest experiences, leading to increased satisfaction and retention rates. Committed to fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Aimbridge Hospitality
03.2024 - Current
- Led operational initiatives to enhance guest satisfaction and streamline service delivery.
- Facilitated professional development for team members, resulting in improved collaboration and overall performance.
- Ensured accuracy in financial reporting by meticulously assessing and verifying billing invoices and expense reports.
- Coordinated with various departments to enhance customer experience through streamlined operations.
- Oversaw scheduling and payroll processes to optimize labor costs and enhance staff satisfaction.
- Implemented onboarding processes for new employees, focusing on skill development to enhance overall team effectiveness.
Operations Manager
Aimbridge Hospitality
06.2022 - 03.2024
- Conducted regular audits of hotel facilities, identifying areas for maintenance and improvement.
- Oversaw day-to-day operations of 162-room hotel with staff of 34 employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Enhanced employee retention rates by implementing effective leadership techniques that cultivated team cohesion.
Bistro Attendant/Front Desk
Aimbridge Hospitality
07.2020 - 06.2022
- Provided outstanding customer service in fast-paced environments.
- Monitored and adjusted food and beverage inventory to ensure consistent availability and quality standards.
- Achieved successful bistro reopening after COVID through effective training of new staff members. Delivered a smooth transition for bistro reopening post-COVID by mentoring and developing new personnel.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
Landscaper
Acres Group
03.2020 - 11.2020
- Prepared soil for planting and sowing.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Cut trees and shrubs to shape and maintain landscape.
- Removed debris and waste from outdoor areas.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Banquet Server
Wine And Dine Hospitality
02.2018 - 09.2019
- Delivered exceptional service during large-scale events, enhancing guest satisfaction and overall experience.
- Set up and dismantled banquet spaces efficiently, adhering to venue specifications and client requests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
High School Diploma -
High School Diploma -
Streamwood High School
Streamwood, IL05-2019
Skills
- Staff management
- Operations management
- Purchasing and planning
- Cost control
- Administrative management
- Employee development
- Quality assurance
- Payroll administration and timekeeping
- Inventory tracking and management
- Schedule management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Aimbridge Hospitality
03.2024 - Current
Operations Manager
Aimbridge Hospitality
06.2022 - 03.2024
Bistro Attendant/Front Desk
Aimbridge Hospitality
07.2020 - 06.2022
Landscaper
Acres Group
03.2020 - 11.2020
Banquet Server
Wine And Dine Hospitality
02.2018 - 09.2019
High School Diploma -
High School Diploma -
Streamwood High School