Carlos Hernandez
Schaumburg
Summary
Dynamic and results-driven professional with extensive experience at AMC Theatres, excelling in customer service and team leadership. Proven track record in optimizing operations and enhancing guest experiences. Skilled in staff training and development, with a strong focus on achieving goals and improving performance metrics. Committed to fostering a positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hourly Manager
AMC Theatres
11.2017 - Current
- Supervised daily operations, ensuring adherence to company policies and operational standards.
- Trained and mentored staff in customer service best practices, enhancing team performance.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed staff schedules, balancing labor costs with operational needs for efficiency.
- Coordinated promotional events, driving attendance and enhancing guest experience.
- Monitored financial performance, identifying trends to inform strategic decision-making.
- Resolved customer complaints promptly, improving satisfaction and loyalty metrics.
- Collaborated with upper management to refine operational procedures, boosting overall productivity.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Associate
Vans
09.2017 - 05.2018
- Exceeded sales targets by implementing effective customer engagement techniques.
- Developed strong product knowledge to assist customers in making informed purchasing decisions.
- Executed visual merchandising strategies to enhance product visibility and drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Lead
Jamba Juice
10.2015 - 11.2017
- Oversaw team performance, ensuring adherence to project timelines and quality standards.
- Mentored junior staff, fostering skills development and improving team efficiency.
- Developed training materials and conducted workshops to enhance team competency and knowledge retention.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Proviso Mathematics & Science Academy
Forest Park, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
Certification
- Push Around Vertical Lift 1a & Scissor Lift 3a Operator - United Academy
- Servsafe Food Handlers
- TIPS Alcohol Certification
- Food Service Sanitation Certificates for Chicago
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hourly Manager
AMC Theatres
11.2017 - Current
Sales Associate
Vans
09.2017 - 05.2018
Team Lead
Jamba Juice
10.2015 - 11.2017
Proviso Mathematics & Science Academy
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