Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Garcia

Chicago,IL

Summary

Proven leader in warehouse and retail operations, notably with Fedex Freight, where I spearheaded software integration and process optimizations, enhancing efficiency and customer satisfaction. Skilled in inventory management and team collaboration, my strategic approach and problem-solving aptitude drove significant performance improvements, demonstrating adaptability and a commitment to excellence. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Outbound Operations Supervisor

Fedex Freight
03.2016 - Current
  • Assisted in the successful implementation of new software systems designed to streamline order processing, inventory management, and reporting functions within the organization.
  • Improved warehouse efficiency by streamlining outbound processes and implementing effective scheduling strategies.
  • Conducted thorough analyses of operational metrics data to identify trends, pinpoint bottlenecks in workflows, and devise targeted solutions to enhance overall performance.
  • Collaborated with other departments to ensure seamless integration of inbound and outbound operations, resulting in improved overall workflow efficiency.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and conducting routine inspections of equipment and work areas.
  • Developed a well-trained workforce by organizing comprehensive training programs and cross-functional skill development opportunities.
  • Implemented process improvements that resulted in better space utilization within the warehouse facility, allowing for more efficient storage of products awaiting shipment or restocking activities.
  • Participated in regular meetings with senior management to discuss departmental progress, share insights on operational challenges, and propose solutions for continued growth and improvement.
  • Reduced order processing times through close monitoring of staff performance and providing constructive feedback for improvement.
  • Assisted in the development and execution of contingency plans for unexpected events, such as equipment breakdowns or labor shortages, ensuring minimal disruption to outbound operations.
  • Contributed to the successful achievement of company-wide goals by supporting cross-functional initiatives aimed at boosting efficiency, driving innovation, and enhancing customer satisfaction.
  • Enhanced overall team performance by recognizing individual achievements and promoting a culture of continuous improvement within the workplace.
  • Coordinated transportation schedules to maximize delivery efficiency while minimizing costs associated with carrier services.
  • Managed employee relations effectively through open communication channels, conflict resolution strategies, and fair disciplinary actions when necessary.
  • Ensured accurate inventory management by conducting regular audits and implementing corrective actions to resolve discrepancies.
  • Increased customer satisfaction with timely product deliveries by maintaining open communication between the warehouse team, carriers, and customers.
  • Led by example in maintaining a high standard of professionalism among warehouse staff, fostering a positive work environment conducive to productivity and collaboration.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.

Produce Clerk

Meijer
09.2011 - 03.2016
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
  • Inspected produce to update and adjust pricing information.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
  • Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
  • Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
  • Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
  • Sorted and packaged produce items to prepare for shipments.
  • Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
  • Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
  • Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.
  • Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
  • Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
  • Assisted in development of promotional materials for in-season produce to drive awareness and sales.
  • Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
  • Implemented efficient organization system for back stock, reducing time spent on inventory checks and restocking.
  • Supported team-focused environment, stepping in to help colleagues during peak times to maintain efficient operations.
  • Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
  • Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
  • Maintained cleanliness of produce area, ensuring welcoming environment for customers.
  • Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.
  • Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
  • Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
  • Ensured compliance with health and safety regulations by properly handling and storing produce.
  • Streamlined process of receiving deliveries to ensure prompt and accurate stocking of produce.
  • Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
  • Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
  • Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

Amundsen
Chicago, IL
06.2011

Skills

  • Warehouse Operations
  • Operational Efficiency
  • Shipping procedures
  • Order Fulfillment
  • Shipping and receiving
  • Decision-making capabilities
  • Workload prioritization
  • Staff Training and Development
  • Warehouse operations knowledge
  • Transportation Management
  • Sales Support
  • Forecasting abilities
  • Team building expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Workplace Safety
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Material Handling
  • Decision-Making
  • Relationship Building
  • Shift planning
  • Safety Procedures
  • Incident Investigation
  • Team building
  • Task Prioritization
  • Equipment Operation
  • Self Motivation
  • Coaching and Mentoring
  • Goal Setting
  • Professionalism
  • Hazardous Materials Handling
  • Materials Movement
  • Interpersonal Communication
  • Documentation And Reporting
  • Staff Training
  • Time management abilities
  • Continuous Improvement
  • Inventory Management
  • Problem-solving aptitude
  • Supply Chain Management
  • [forklift] operation
  • Analytical Skills
  • Performance monitoring
  • Quality Assurance
  • Adaptability

Timeline

Outbound Operations Supervisor

Fedex Freight
03.2016 - Current

Produce Clerk

Meijer
09.2011 - 03.2016

High School Diploma -

Amundsen

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Carlos Garcia