Carliece Willaby
Chicago
Summary
Efficient and compassionate professional with a robust background in administration, seeking to transition into caregiving. Achieved an 18% increase in task completion speed as Office Coordinator at Argo Group, showcasing strong organizational skills. Experienced in event coordination and onboarding, with a commitment to operational excellence. Dedicated to ensuring a supportive and secure atmosphere for clients.
Overview
15
15
years of professional experience
Work History
Office Coordinator and Corporate Receptionist
Argo Group
Chicago
05.2025 - Current
- Streamlined office workflows, achieving 18% faster task completion.
- Executed logistics for over 100 events, enhancing engagement and satisfaction.
- Implemented scheduling tools to prevent conflicts, increasing satisfaction by 30%.
- Processed vendor invoices and expense reports with 99.9% accuracy; managed vendor partnerships for efficient operations.
- Coordinated onboarding for more than 40 new hires, ensuring materials, setup, access, and HR alignment.
- Conducted weekly supply audits, reducing overstock by 20% and minimizing shortages.
- Improved inter-department communication, decreasing resolution times by 10% through effective issue tracking.
Corporate Receptionist and Office Coordinator
Kforce
Chicago
01.2025 - 05.2025
- Commended by Argo Group leadership for efficient management of front desk reception and visitor access security.
- Coordinated conference room readiness and client catering while ensuring cleanliness and adequate supply levels.
- Answered over 70 calls daily with 99% accuracy, reducing wait times significantly.
- Received and dispatched incoming and outgoing mail, guaranteeing accurate documentation and timely delivery.
- Executed print and scan projects with precision, following verbal and written instructions.
Data Entry Specialist [REMOTE]
Partnership Employment
Chicago
11.2023 - 12.2024
- Achieved 99% accuracy in data entry processes, significantly enhancing workflow efficiency.
- Increased throughput by 15% and reduced errors by 12% through stringent validation of daily data batches.
- Collaborated with team members to identify and implement process improvements that boosted productivity.
- Ensured data integrity and adherence to company protocols by reporting and resolving discrepancies.
- Generated detailed reports for multiple projects, improving accountability and timeline transparency.
Data Entry Specialist
Randstad US Staffing
Chicago
07.2021 - 11.2023
- Implemented data entry training, reducing errors by 10% in 8 weeks.
- Led team sessions to enhance performance and engagement.
- Validated 9,000+ data points monthly, maintaining 99.5% accuracy.
- Conducted audits to improve data entry efficiency.
Receptionist and Records Associate
C&W Services
Chicago
11.2017 - 04.2020
- Piloted a call system optimizing response speed by 20%, handling 100+ calls daily.
- Coordinated logistics for 400+ meetings and events annually, securing 97% positive attendee feedback.
- Partnered with security to improve guest entry and boost satisfaction.
- Digitized 10,000+ records, cutting retrieval times by 60%, enhancing productivity.
- Supported document lifecycle management, from creation to archiving and disposal.
- Managed inventory across nine kitchens, reducing spoilage and supply costs effectively.
Caregiver
Gladden Home Care
Lombard
09.2015 - 11.2017
- Recorded and scheduled daily activities for over ten patients, adhering to established care plans.
- Administered personal care based on instructions from medical professionals and social workers.
- Facilitated group activities designed to improve social skills among patients.
Caregiver
Community Care Systems, Inc.
Chicago
09.2010 - 08.2015
- Developed and executed activities that improved cognitive abilities and fostered social engagement among patients.
- Provided training and mentorship to coworkers, improving overall patient care standards.
- Reported notable health changes of clients to healthcare professionals for timely interventions.
Education
HIGH SCHOOL Diploma -
Michele Clark High School
Chicago, IL06.2008
Skills
- Project coordination and administrative support
- Leadership in training and development
- Detail orientation and adaptability
- Event planning and management
- Customer service and employee onboarding
- Client care with compassion
- Quality control and problem-solving
- Date Entry and mail processing
- Strong organizational skills
- Expense management and invoice processing
- Implementation of care plans
- Monitoring health conditions
- Effective time management
- Compliance with HIPAA regulations
Timeline
Office Coordinator and Corporate Receptionist
Argo Group
05.2025 - Current
Corporate Receptionist and Office Coordinator
Kforce
01.2025 - 05.2025
Data Entry Specialist [REMOTE]
Partnership Employment
11.2023 - 12.2024
Data Entry Specialist
Randstad US Staffing
07.2021 - 11.2023
Receptionist and Records Associate
C&W Services
11.2017 - 04.2020
Caregiver
Gladden Home Care
09.2015 - 11.2017
Caregiver
Community Care Systems, Inc.
09.2010 - 08.2015
HIGH SCHOOL Diploma -
Michele Clark High School