Summary
Overview
Work History
Education
Skills
Timeline
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Carlie Tucker

Springfield

Summary

Proven Cat Solutions Specialist from Petco, adept in customer relationship management and creative solutions, enhanced revenue by identifying upselling opportunities. Excelled in teamwork and problem-solving, significantly boosting customer satisfaction. Skilled in both technical support and persuasive marketing, consistently meeting sales targets. Achieved a notable increase in collaborative projects through effective communication and relationship building.

Overview

4
4
years of professional experience

Work History

Cat Solutions Specialist

Petco
09.2022 - Current
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.
  • Established strong partnerships with industry peers and relevant organizations, expanding the company''s network and fostering new opportunities for collaboration.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.

Sales Associate

DSW Shoe Warehouse
08.2020 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Associate of Science - Biology

Lincoln Land Community College
Springfield, IL
05-2025

High School Diploma -

Springfield Southeast High School
Springfield, IL
05-2022

Skills

  • Data entry
  • Product knowledge
  • Customer relationship management
  • Creative solutions
  • Opening and closing procedures
  • Safety regulations
  • Recommending products
  • Marketing
  • Cost-benefit analysis
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Remote technical support
  • Decision-making
  • Relationship building

Timeline

Cat Solutions Specialist

Petco
09.2022 - Current

Sales Associate

DSW Shoe Warehouse
08.2020 - 09.2022

Associate of Science - Biology

Lincoln Land Community College

High School Diploma -

Springfield Southeast High School

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Carlie Tucker