Carlie Suydam
Libertyville
Summary
Much of my professional background includes working in a fast-paced environment, with a high level of urgency, multi-tasking, attention to detail and a focus on customer service, communication and a collaborative environment. Now with a completed Masters in Industrial/Organizational Psychology, I've expanded my knowledge in areas such as training and development, management strategies, and organizational leadership. Leveraging these skills along with Business Psychology concepts, strategies and tactics used throughout varying courseworks, I look forward to opportunities to further develop my experience within organizations, teaching and instruction, as well as improving individuals developmental skills, long term goals, and an overall betterment in employees work life balance.
Overview
17
17
years of professional experience
Work History
Behavioral Technician
Mobile Therapy Centers of America
09.2023 - 11.2024
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Follow behavioral health plans developed by BCBA to provide beneficial and effective care to patients.
- Developed and maintained positive relationships with clients to create safe and supportive environments.
- Assist children with day-to-day tasks as well as teach specific skills required for skill acquisition and maladaptive behavior reduction.
- Observe child behaviors to collect data, Inform parents and other caregivers about behavioral intervention findings.
Banking Associate
JP Morgan Chase
01.2019 - 04.2023
- Managed escalations with polite service, knowledgeable support and professionalism to satisfy customer needs and reputation of the financial institution.
- Provided high levels of customer service through improved communication, interpersonal skills and financial literacy.
- Properly handled crucial conversations, suggestions of improvement and solicitation of feedback from superiors.
- Successfully built and managed relationships in a workplace environment that encompassed belief systems in diversity and inclusion.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect all individuals.
- Adhered to bank and legal guidelines for money handling.
- Completed thorough and accurate documentation for all money movements.
- Completed daily cash balancing, including ATM services; Performed monetary transactions for money orders, cashiers checks deposits withdrawals, as well as being Custodian for multiple.
Bartender & Server
Morgan's Bar & Grill
04.2015 - 02.2021
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar presentable and well-stocked to meet customer needs.
Seasonal Manager
Lake Forest Winter Club
03.2020 - 08.2020
- Communications facilitator; Assisted in event planning and coordinating for all swim events/ functions.
- This included photography, event set up and decorating, event calendar and postings for upcoming functions; Providing prompt and consistent communication through mobile applications and emails.
- Ensured accuracy of data entry, compiled individuals timesheets and scoring, while meeting set deadlines; Ability to update, maintain and retrieve data held on computer systems.
- Ability to do repetitive work accurately for long periods of time with high levels of speed and accuracy skills.
- Data entry for swim meets; inputting metrics for swimmers times and scoring through sports software Hy-Tek.
- Managed and motivated employees to be productive and engaged in work.
Certified store trainer and shift supervisor
Starbucks
05.2008 - 04.2018
- Trained 15+ employees in effective work procedures and performance strategies to optimize operations.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Strictly followed all cash, security, inventory, policies/procedures; handled currency/credit transactions accurately and efficiently through acquired time management skills.
- Prepared quality products while maintaining specific food safety practices and policy procedures according to Starbucks sanitation regulations.
- Identified source of equipment malfunctions by using various troubleshooting methods and notified maintenance department of major machinery failures.
- Performed opening and closing procedures including setting up registers and arranging products to facilitate business operations.
Education
Masters - Industrial/Organizational Psychology
The Chicago School OfProfessional Psychology(TCS
12.2020
Bachelor of Arts - Psychology, Social Justice Studies
Northeastern IllinoisUniversity (NEIU)
12.2018
Skills
- MAC/PC, MS Word, Excel
- Powerpoint, MS Publisher
- Constructive Feedback
- Team Member Motivation
- Social Perceptiveness
- Conflict Resolution Techniques
- Positive Learning Environment
- Creative Solutions
Timeline
Behavioral Technician
Mobile Therapy Centers of America
09.2023 - 11.2024
Seasonal Manager
Lake Forest Winter Club
03.2020 - 08.2020
Banking Associate
JP Morgan Chase
01.2019 - 04.2023
Bartender & Server
Morgan's Bar & Grill
04.2015 - 02.2021
Certified store trainer and shift supervisor
Starbucks
05.2008 - 04.2018
Bachelor of Arts - Psychology, Social Justice Studies
Northeastern IllinoisUniversity (NEIU)
Masters - Industrial/Organizational Psychology
The Chicago School OfProfessional Psychology(TCS
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